Job Description: Technical Presales Engineer (AV & Unified Communications)
Role Overview
The Technical Presales Engineer serves as the primary technical bridge between the sales team, channel partners, and end customers. You will be responsible for designing high-impact Audio-Visual (AV) and Unified Communications (UC) solutions, driving product adoption through partner ecosystems, and ensuring technical excellence throughout the sales lifecycle. This role requires a blend of deep technical expertise in conferencing hardware/software and the commercial acumen to identify and nurture new business opportunities.
Key Responsibilities
**1. Solution Design & Technical Consultation**
* Architect comprehensive AV solutions, including boardrooms, huddle spaces, and large-scale integrated conferencing environments.
* Conduct site surveys and technical discovery sessions to understand customer requirements and translate them into Bill of Materials (BoM), line diagrams, and scope of work (SoW) documents.
* Deliver persuasive technical presentations and live product demonstrations that highlight USP and ROI.
**2. Partner Enablement & Business Development**
* Lead strategic **partner meetings** to introduce new product lines and roadmaps, positioning the brand as the preferred choice for their portfolio.
* Proactively **identify new opportunities** within partner accounts by analyzing market trends and end-user pain points.
* Act as the technical subject matter expert (SME) during joint sales calls with partners to accelerate the closing of complex deals.
**3. Training & Knowledge Transfer**
* Design and execute **technical training programs** for partner engineering and sales teams to ensure they are self-sufficient in deploying and supporting the products.
* Provide regular updates on firmware, software integrations (e.g., Teams, Zoom), and industry standards to keep the partner ecosystem competitive.
* Create technical "cheat sheets" and FAQs to assist partners in the field.
**4. Proof of Concept (PoC) & Validation**
* Manage the end-to-end PoC process, including equipment setup, configuration, and successful handover to the customer.
* Troubleshoot complex interoperability issues during the presales phase to ensure seamless integration with existing IT infrastructure.
### **Technical Skills & Qualifications**
* **Industry Expertise:** Deep knowledge of AV standards (HDMI, HDBaseT, Dante, NDI) and UC platforms (Microsoft Teams Rooms, Zoom Rooms, Google Meet).
* **Hardware Proficiency:** Experience with professional-grade DSPs, PTZ cameras, wireless presentation systems, and interactive displays.
* **Networking Fundamentals:** Solid understanding of VoIP, VLANs, QoS, and security protocols required for AV-over-IP deployments.
* **Communication:** Exceptional ability to simplify complex technical concepts for non-technical stakeholders.
### **Performance Indicators (KPIs)**
* **Partner Readiness:** Number of partner technical teams successfully certified or trained.
* **Opportunity Generation:** Volume of new leads or projects identified through partner engagement.
* **Conversion Rate:** Technical win rate on PoCs and submitted designs.
* **Design Accuracy:** Reduction in post-sales technical revisions or BoM errors.
Job Type: Full-time
Pay: From ₹60,000.00 per month
Experience:
- IT support: 3 years (Required)
Work Location: In person
