JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
At JLL we embrace different perspectives, and we embrace yours!
You will bring your entrepreneurial spirit and client relationship management expertise to ensure that the relationship between JLL and Schneider Electric is maintained at the highest levels. You will be recognized by Schneider Electric as a valued advisor who delivers innovative solutions and ensures that both Schneider Electric and the JLL account team have full access to the necessary resources required to meet account objectives and Schneider Electric’s strategic priorities.
Client/Stakeholder Management
Maintain a high level of client relationships at the highest levels.
Ensure Schneider Electric is provided with a consistent framework and resource base to drive service delivery integration.
Develop in-depth understanding of Schneider Electric’s issues to allow the provision of meaningful advice and direction.
Single point of contact for resolving issues, and for expanding use of JLL’s services
Ensure no overlap or conflicting activities, or conflict of interest, in provision of services.
Improve performance via ongoing monitoring of client relationships, applying strategic thinking, planning and efficient operations.
Ensure no overlap or conflicting activities, or conflict of interest, in provision of services.
Empower the Account team to gain in-depth understanding of Schneider Electric’s key issues.
Support the Account team to be high performing and engaged.
Transfer best practices by participating with a community of JLL Client Relationship Managers who can share information, success stories, challenges, and opportunities.
Establish the vision and strategy of the account plans and ensure the client receives exceptional delivery of their requirements.
Understanding the client’s key business drivers, focus on the account team to ensure those priorities are aligned with our deliverables.
Work with support functions (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.
Financial Management
Meet the agreed growth targets for the account.
Be responsible for the achievement of the agreed financial targets for the account; revenue, expenses, and debtor’s targets.
Looking for opportunities to cross-sell services.
Assist finance teams for collection of fees from clients and tracking of outstanding payments.
Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
Actively manage the professional development of all direct reports
Contract Management
Ensure adherence to the contract.
Assist RAD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contracted.
Assist and manage the change control process.
Work with Account Managers to ensure governance is followed at all locations.
Operations
Assist with the implementation of technology systems to support service delivery and ensure the required reporting from the systems.
Develop and implement standard operating procedures and processes for new accounts.
Develop, implement, and manage all local initiatives and programs for the IFM team.
Drive client specific initiatives such as savings targets, benchmarking, and best practices.
Source, transfer, and implement best practices to the account.
Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems, and HR practices.
Establish consistency in the monthly reporting across the JLL portfolio.
Prepare regional reporting to the satisfaction of the Client.
Performance objectives
Work with the account team to ensure that all KPIs, as agreed with Schneider Electric, are achieved.
Ensure compliance with internal Mandatory Account Deliverables (MADs)
Consistent levels of Schneider Electric’s engagement to ensure ongoing client satisfaction.
Exceptional service delivery and year on year account growth
Key qualifications and experience
Has handled complex account structures, either running multiple teams, across multiple locations with multiple clients and account models
Has experience in handling client sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks.
Deep experience with infrastructure and /or large corporate clients at snr executive level.
Demonstrated ability to lead, manage and influence business relationships in a positive direction including negotiation and successful conflict resolution.
Proven capacity to successfully manage a business contract includes the ability to understand, interpret and respond to management, operational and financial information, and trends.
Experience in developing portfolio strategic plans.
§ Client Satisfaction
§ High level of communication within the organization and with the client.
§ Continuous improvement in the following
§ Staff morale and satisfaction.
§ Client satisfaction
§ Improvement and savings initiatives for the client.
§ Identification of business opportunities for JLL within the client’s facilities.
Ensure we achieve KPI targets for the account.
§ A university degree or professional qualification in engineering, real estate, or facility management
§ Above 10 years of practical experience in property or facility management
§ Ability to think laterally and deliver innovative solutions.
§ Strong leadership, people, and communication skills
Excellent command of spoken and written English.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
