Job Summary
The Housekeeping Supervisor is responsible for supervising and coordinating all housekeeping operations of the hotel, including guest rooms, public areas, restaurant, bar outlets, offices, staff facilities and back-of-house areas. The incumbent shall ensure the highest standards of cleanliness, hygiene, presentation, guest satisfaction and statutory compliance while effectively managing housekeeping staff, inventories and departmental resources.
Key Responsibilities
1. Guest Room Management
- Supervise the cleaning and maintenance of all guest rooms and suites.
- Conduct daily room inspections and ensure rooms are released as per hotel standards.
- Ensure room readiness before guest check-in.
- Verify proper placement of guest amenities, linen and room accessories.
- Monitor room attendant productivity and performance.
2. Public Area Maintenance
- Ensure cleanliness and upkeep of lobby, reception, corridors, elevators, staircases, washrooms, parking area, banquet spaces and other public areas.
- Conduct regular inspections throughout the day.
- Ensure all public areas remain presentable during operational hours.
3. Restaurant & Bar Housekeeping
- Ensure cleanliness and hygiene standards are maintained in:
- Restaurant dining areas
- Bar outlets
- Bar counters
- Guest washrooms attached to bars and restaurant
- Outdoor dining areas
- Coordinate with F&B and Bar teams for deep cleaning schedules.
- Ensure daily cleaning of furniture, fixtures, glassware display areas and decorative items.
- Monitor pest control and sanitation standards in food and beverage areas.
- Ensure bar areas are cleaned before opening and after closing operations.
4. Team Supervision
- Supervise Room Attendants, Housemen, Public Area Attendants and Janitorial Staff.
- Prepare duty rosters and manpower deployment plans.
- Conduct daily departmental briefings.
- Monitor attendance, punctuality, grooming and discipline.
- Train staff on SOPs, cleaning techniques, guest service standards and safety procedures.
5. Quality Control & Inspections
- Conduct daily inspections of:
- Guest rooms
- Public areas
- Restaurant
- All bar outlets
- Staff facilities
- Ensure corrective actions are taken immediately for deficiencies.
- Maintain inspection records and follow-up reports.
6. Linen & Uniform Management
- Monitor linen inventory and par stock levels.
- Verify daily linen movement records.
- Minimize linen loss and damage.
- Ensure proper issue and collection of staff uniforms.
- Conduct monthly linen inventory audits.
7. Inventory & Store Management
- Maintain adequate stock of:
- Cleaning chemicals
- Guest supplies
- Housekeeping consumables
- Amenities
- Monitor consumption and prevent wastage.
- Raise purchase requisitions when required.
- Conduct monthly stock verification.
8. Maintenance Coordination
- Identify and report maintenance defects in rooms, restaurant, bars and public areas.
- Coordinate with the Maintenance Department for timely rectification.
- Follow up until closure of maintenance requests.
- Maintain maintenance tracking records.
9. Guest Service & Complaint Handling
- Attend guest complaints related to housekeeping promptly.
- Ensure timely resolution of guest concerns.
- Coordinate special room setup requests, VIP amenities and group requirements.
- Monitor guest satisfaction and service recovery actions.
10. Health, Hygiene & Safety Compliance
- Ensure compliance with hygiene and sanitation standards.
- Monitor proper handling and storage of chemicals.
- Ensure staff use PPE where required.
- Participate in fire safety and emergency preparedness activities.
- Ensure compliance with food safety requirements in restaurant and bar areas.
11. Administrative Responsibilities
- Prepare daily housekeeping reports.
- Maintain attendance records and leave schedules.
- Maintain lost & found register.
- Submit monthly inventory and consumption reports.
- Participate in departmental meetings and audits.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
