Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BRIM Subscription Order Management SOM
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the stability and reliability of critical software environments.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize system performance and support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP BRIM Subscription Order Management SOM.
- Strong analytical and troubleshooting skills related to subscription order management processes.
- Experience in managing and supporting complex enterprise software environments.
- Ability to interpret and resolve technical issues within integrated business systems.
- Excellent communication skills to effectively collaborate with cross-functional teams.
- Capability to document technical solutions and support procedures clearly and comprehensively.
Additional Information:
- The candidate should have minimum 5 years of experience in SAP BRIM Subscription Order Management SOM.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
