About the Company: ROOTT is a fast-growing dental implant company delivering innovative, precision-engineered implant solutions for clinicians worldwide. With a strong focus on quality, R&D, and professional education, ROOTT supports dentists with reliable products and practical solutions designed to improve patient outcomes.
We are looking for a highly organized and service-oriented Customer Support
Specialist to help build and manage a comprehensive customer support structure that
delivers fast, reliable, and professional assistance to clinicians, distributors,
subsidiaries, laboratories, patients, and internal team members. The goal of this role is
to ensure all inquiries are responded to within a maximum of 2 hours, while
maintaining a high level of customer satisfaction and creating a seamless support
experience across all communication channels.
Key Responsibilities
Provide timely support and coordination for:
1.Clinical-related inquiries
2. Technical and digital workflow questions
3. General customer inquiries Sales-related support requests
4. Distributor and subsidiary support
5. Patient assistance inquiries Internal coordination for IT and operational issues
Coordinate communication between clinics, laboratories, distributors, sales teams, and
internal departments.
Maintain and organize a centralized support database including:
FAQs
Case references
Common troubleshooting solutions
Product and workflow documentation
Support clinicians and partners through: Email, Phone calls, Messaging platforms,
Video consultations, On-site support when required
Assist in managing:
1. Clinical Hotline
2. Case Desk coordination
3. Digital & Lab Support Hub
4. Case planning assistance
5. Prosthetic solution coordination
Monitor customer inquiries and ensure all requests are properly tracked and resolved.
Analyze recurring customer issues and provide recommendations for service,
workflow, and product improvements.
Maintain accurate records and ensure all customer interactions are documented within
the company’s systems and Odoo platform.
Work closely with internal departments to improve response times, customer
satisfaction, and operational efficiency.
Desired candidate profile
Experience in customer support, customer success, account coordination, or technical
support.
Strong communication and problem-solving skills.
Ability to manage multiple inquiries and prioritize tasks effectively.
Experience working with CRM or ERP systems (Odoo experience is a plus).
Professional and customer-focused attitude.
Ability to work independently and collaboratively with international teams.
Experience in dental, medical, healthcare, or technical industries is an advantage.
Understanding of dental implant workflows, digital dentistry, or laboratory
coordination is a plus.
Job Types: Full-time, Permanent
Work Location: In person
