Nagpur, Maharashtra
Job Summary
The Senior Engineer for Support and Operations plays a crucial role in enhancing client satisfaction through effective support and maintenance of SCCM/SMS solutions. This position is integral to ensuring the operational efficiency of IT services by managing client requirements, troubleshooting issues, and implementing enhancements. The role requires a strong understanding of Client Lifecycle Management and Microsoft Enterprise Mobility Suite to drive quality outputs aligned with business objectives.
Key Responsibilities
1. Maintain Existing Sccm/Sms Features And Troubleshoot Bugs, Providing Timely Resolution For Ad-Hoc Requests And Support For Enhancements Based On Client And Functional Team Requirements.
2. Deliver Client Support By Monitoring Requirements, Presenting Data, Resolving Tickets, And Ensuring On-Time Delivery Of Assigned Tasks While Adhering To Defined Quality Standards.
3. Create And Enhance Documentation To Meet Cmmi Standards And Client Requirements, Ensuring Compliance And Clarity In Processes.
4. Provide Technical Guidance And Mentorship To Junior Developers In Sccm/Sms, Fostering Skill Development And Knowledge Sharing Within The Team.
Skill Requirements
1. Strong Understanding Of Sccm/Sms And Client Lifecycle Management
2. Proficiency In Ms Enterprise Mobility Suite And Directory Services
3. Familiarity With Troubleshooting And Support Processes In It Operations
4. Ability To Create Detailed Technical Documentation
Other Requirements
1. Optional Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, And Identity Fundamental
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