Software Implementation Support Executive
Job Description
OTU India, located in Ahmedabad, is a holistic HR solution platform offering premium hiring services,
applicant tracking system (ATS), human resource management system (HRMS), and a skill platform.
The company provides a job search engine and comprehensive HR solutions to facilitate effective
talent acquisition and management.
Role Description
This is a full-time on-site role for a Software Support Manager at OTU India. The Software Support
Manager will be responsible for providing technical and customer support, ensuring customer
satisfaction, troubleshooting our SAAS based software issues, and overseeing the support team's
operations on-site in Ahmedabad.
Qualifications
- Analytical Skills, Troubleshooting, and Technical Support expertise
- Experience in Customer Support and ensuring Customer Satisfaction
- Strong communication and interpersonal skills
- Ability to effectively lead and manage a support team
- Experience in HRMS software support or IT-related roles is preferred
Skills Required
- Convincing power
- Flexible Time
- Resolving customer queries
- Helping customers via phone, chat etc
- Computer knowledge
- Local Language Knowledge
Please share resumes @[email protected]
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
