We are seeking an experienced Operations Supervisor to oversee our daily B2B travel operations in Mumbai.
The candidate should have relevant experience in B2B travel operations, booking systems, supplier coordination, and team supervision, with the ability to manage operational issues and maintain service standards.
Responsibilities
- Lead and supervise the day-to-day Operations team.
- Oversee bookings, confirmations, amendments, cancellations, and supplier follow-ups.
- Track pending bookings and ensure issues are resolved within required timelines.
- Manage escalations and complex booking-related cases.
- Liaise with hotels, DMCs, suppliers, and other travel partners.
- Track team productivity, response times, accuracy, and overall performance.
- Ensure the team follows operational SOPs and service quality standards.
- Work closely with Sales, Contracting, Finance, and other internal departments.
- Use B2B travel platforms, supplier extranets, and API-connected booking systems.
- Identify recurring operational problems and support process improvements.
Candidate Requirements
- Minimum 3+ years of experience in Travel & Tourism operations preferred.
- B2B travel operations experience is required.
- Previous team-handling or supervisory experience.
- Experience using travel booking platforms and supplier systems.
- Understanding of API-based travel operations is preferred.
- Strong problem-solving and escalation-management ability.
- Good verbal and written communication.
- High attention to detail and ability to perform under pressure.
Preference will be given to candidates with relevant B2B Travel & Tourism experience.
Work Location: Mumbai – Onsite
Job Type: Full-time
Work Location: In person
