Key Responsibilities
- Handle inbound calls from patients professionally and courteously.
- Schedule, reschedule, and confirm doctor appointments.
- Provide accurate information regarding doctors, hospital services, consultation timings, surgeries, diagnostic tests, and health packages.
- Respond to inquiries received via WhatsApp, website, Google Business Profile, Facebook, and Instagram.
- Guide new patients regarding registration and hospital procedures.
- Record patient details accurately in the Hospital Management System (HMS) or CRM.
- Coordinate with doctors, front office, and other departments for smooth patient support.
- Handle patient complaints politely and escalate issues when required.
- Make follow-up calls for appointments, surgeries, reports, and patient feedback.
- Maintain confidentiality of patient information and comply with hospital policies.
- Ensure high levels of patient satisfaction through excellent communication and empathy. Healthcare customer care executives are typically expected to manage inquiries, appointments, accurate documentation, and follow-ups while maintaining professionalism and confidentiality.
Required Skills
- Excellent communication skills in Gujarati, Hindi, and English.
- Pleasant telephone etiquette and active listening skills.
- Basic computer knowledge (MS Office, CRM/HMS).
- Good typing speed.
- Strong interpersonal and problem-solving skills.
- Ability to work in a fast-paced healthcare environment.
- Positive attitude with empathy and patience.
Qualification
- Graduate in any discipline (preferred).
- Minimum 1 year of experience in Customer Care, Telecalling, Hospital Reception, or Healthcare Support.
- Freshers with excellent communication skills may also apply.
Preferred Experience
- Experience in hospitals, clinics, diagnostic centres, or healthcare call centres.
- Knowledge of medical appointments and patient handling will be an added advantage.
Pay: ₹12,000.00 - ₹30,000.00 per month
Work Location: In person
