Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
Prime Function:
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Plan the room reservations.
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Ensure proper selling techniques and strategies are utilized to maximize room revenues.
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Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
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Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
Sales & Marketing Planning:
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Plan & prepare forecasts on a timely basis for review.
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Plan & prepare monthly reports, forecasts and other relevant reports.
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Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
People Management:
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Provide effective support to the team to enable them to provide effective and efficient services.
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Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
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Ensure that the team has been trained for all safety provisions.
Financial Management:
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Identify optimal, cost effective use of the resources and educate the team on the same.
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Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
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Assist in the development of occupancy forecasts for the annual budget.
Operational Management:
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Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
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Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
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Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
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Ensure calculative overbooking.
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Give discounts and corporate rates, as per the company’s policy.
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Supervise and delegate work to reservation associate
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Ensure that all reservations are recorded as per standard procedures.
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Handle additional responsibilities as and when delegated by the Management.
Managerial Qualities:
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Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
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Ability to accept responsibility;
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Self confidence, motivation, drive and tenacity;
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Ability to enhance organizational performance;
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Ability to clearly delegate tasks and responsibilities;
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Ability to think strategically, inductively, and creatively;
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and the propensity to recognize and acknowledge other peoples’ ideas.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Qualifications
Minimum 1 year of social event experience with similar capacity to 5-star hotels.
Good communication and customer contact skills
Post-Secondary Education or relevant qualifications for reservation.
Additional Information
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Strong interpersonal and problem solving abilities
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Opera Experienced
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Fluency in English, additional languages are a plus.
