Role Summary
This is not a project coordination role. The successful candidate will be responsible for driving complex client implementations from mobilisation through to go-live and post-go-live transition. The role requires strong ownership, technical understanding, documentation discipline, stakeholder management and the ability to bring structure and control to multi-product client deliveries. The Technical Delivery Manager will sit at the centre of Product, Engineering, DevOps, QA, Support, Customer Success, Leadership and client stakeholders. They will be expected to manage detailed implementation plans, technical dependencies, risks, actions, decisions, client communications and go-live readiness.
The ideal candidate does not need to be a developer, but must be technically literate enough to understand APIs, integrations, data flows, environments, authentication, releases, testing and production readiness. They must be able to challenge vague updates, identify missing dependencies, escalate risks early and communicate clearly with both technical and non-technical stakeholders.
What You Will Be Responsible For
Client Implementation Delivery
You will lead end-to-end client implementations, ensuring that delivery is properly planned, documented, tracked and driven to closure. Key responsibilities include:
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Owning detailed implementation plans covering scope, milestones, deliverables, dependencies, risks, issues, actions, owners and target dates.
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Coordinating multiple product and technical workstreams across customer screening, transaction screening, list management, integrations, reporting, configuration and release activity.
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Ensuring implementation plans are realistic, dependency driven and aligned with client expectations, contractual commitments and internal delivery capacity.
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Driving internal teams to close actions, blockers and decisions, ensuring that nothing is left undocumented or unowned.
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Capturing and tracking client commitments to ensure they are followed through.
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Identifying gaps between agreed scope, client expectations and product capability, and escalating or managing these through the appropriate decision making or change control process.
Technical Delivery Coordination
You will work closely with technical and product teams to understand delivery requirements, solution design, dependencies and implementation constraints. Key responsibilities include:
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Coordinating implementation activities across Product, Engineering, DevOps, QA, Support and Customer Success.
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Managing technical implementation dependencies relating to APIs, SFTP/file-based integrations, data setup or migration, environments, configuration, SSO/authentication, testing and deployment.
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Supporting release and deployment planning across development, UAT, staging and production environments.
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Ensuring technical blockers are identified early, clearly documented and progressed with defined ownership and target dates.
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Distinguishing clearly between defects, enhancements, configuration items, implementation tasks and change requests.
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Translating technical issues into clear business impact, options and next steps for internal and client stakeholders.
Documentation, Governance and Reporting
A major part of this role is maintaining clear, accurate and reliable project documentation. The successful candidate must be able to produce high quality written materials that can be used by internal teams, senior leadership and clients. Key responsibilities include:
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Creating and maintaining implementation plans, RAID logs, action trackers, dependency logs, decision logs, meeting notes, UAT plans, release readiness checklists, go-live plans, status reports and change control records.
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Ensuring project documentation is accurate, current, structured and detailed enough for teams and clients to rely on.
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Preparing clear and professional status reports covering progress, completed activity, upcoming milestones, risks, issues, blockers, dependencies, decisions required and escalation points.
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Maintaining traceability between requirements, delivery activities, testing, defects, releases and client sign-off.
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Ensuring delivery, tracking and documentation tools are structured, maintained and used consistently so that project status, ownership, risks and dependencies remain clear.
Client and Stakeholder Communication
You will act as a central point of coordination for client implementation activity and will be expected to communicate clearly, confidently and professionally. Key responsibilities include:
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Running internal and client facing project meetings with clear agendas, structured updates, documented actions, owners and follow-up.
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Preparing concise written updates for senior internal and external stakeholders.
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Managing client expectations throughout the implementation lifecycle.
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Escalating risks and blockers early, with clear impact, options, recommendations and next steps.
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Supporting client facing communications relating to project status, release timelines, UAT readiness, go-live planning, risks and dependencies.
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Ensuring client commitments, decisions and open questions are accurately captured and communicated internally.
Release, UAT and Go-Live Readiness
You will help ensure that client implementations move through testing, release and go-live in a controlled and structured way. Key responsibilities include:
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Coordinating UAT readiness, including test scope, environment readiness, data readiness, defect tracking and client sign-off.
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Supporting release readiness reviews, deployment planning, release communications and post-release reviews.
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Ensuring release activity is aligned with client implementation plans, testing cycles and go-live requirements.
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Coordinating go-live planning, including cutover activities, responsibilities, risks, communications and post-go-live support transition.
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Working with Product and Engineering to convert requirements and implementation needs into actionable delivery plans.
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Supporting agile ceremonies where relevant, including sprint planning, backlog reviews, stand-ups, retrospectives and delivery reviews.
What We Are Looking For
The successful candidate will have strong experience managing complex SaaS or enterprise software implementations, with the technical understanding and communication skills needed to operate confidently across client, product and engineering teams. Required experience and skills:
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10+ years’ experience in technical delivery management, technical project management, implementation management, programme management or a similar role.
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Experience working in SaaS, cloud software, fintech, regtech, financial services technology or enterprise software environments.
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Proven experience leading complex client facing software implementations involving multiple internal teams and external stakeholders.
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Strong technical literacy across SaaS platforms, cloud environments, APIs, data flows, integrations, environments, testing, releases and production readiness.
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Experience managing detailed implementation plans, RAID logs, action trackers, dependency logs, status reports and client facing project documentation.
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Strong written communication skills, with the ability to produce clear, structured and professional emails, meeting notes, reports and governance documents.
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Confident client facing communication skills, including the ability to run project calls, manage expectations and escalate delivery risks professionally.
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Experience working closely with Engineering, Product, QA, DevOps, Support, Customer Success and senior leadership teams.
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Strong attention to detail and follow through, with evidence of owning actions through to closure.
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Experience using delivery and documentation tools.
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Ability to operate in a fast moving scale-up environment where structure, ownership and initiative are required.
Preferred Experience
The following experience would be highly beneficial:
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Experience implementing SaaS products for banks, financial institutions, fintechs, payment companies or regulated enterprise clients.
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Experience with AML, sanctions screening, KYC, customer screening, transaction screening, case management, data services or compliance technology.
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Experience managing implementations involving APIs, batch files, SFTP, data mapping, authentication, SSO, third-party data providers or external integrations.
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Experience supporting UAT, release planning, go-live readiness and post-go-live support transition.
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Experience managing multiple concurrent client implementations or multi-product delivery programmes.
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Understanding of cloud platforms such as AWS or Azure.
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Experience with multi-tenant SaaS platforms.
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Experience with security, data privacy, audit, compliance or regulated client environments.
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Experience with release strategies such as phased rollout, rollback planning, feature flags, blue-green deployment or canary releases.
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Experience working with distributed teams across multiple geographies.
Key Attributes
We are looking for someone who is structured, proactive and delivery focused, with the ability to bring clarity to complex situations. The successful candidate should demonstrate:
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Strong ownership mindset.
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High attention to detail.
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Excellent written and verbal communication.
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Strong documentation discipline.
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Ability to manage complexity across multiple workstreams.
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Strong stakeholder management.
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Ability to understand and communicate technical dependencies.
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Confident escalation management.
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Ability to challenge constructively and drive accountability.
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Comfort working in ambiguity.
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Calm, organised and professional approach under pressure.
What Success Looks Like
Success in this role means being able to create structure, control and confidence across complex client implementations. The successful candidate will be able to:
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Know the detail of every implementation they manage.
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Ensure every action has an owner and target date.
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Produce client ready documentation without heavy rework.
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Communicate clearly with both technical and non-technical stakeholders.
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Identify risks early and escalate with options.
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Hold internal teams accountable without creating unnecessary friction.
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Understand enough of the technical solution to challenge vague answers and spot missing dependencies.
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Give leadership confidence that client implementations are under control.
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Support clients through implementation with clarity, confidence and professionalism.
