Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: ACCOUNT QUALITY MANAGER L2(CONTRACT)
City: Pune
State/Province: Maharashtra
Posting Start Date: 7/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Name/Title
Service delivery Manager
Expected start date tentative
Immediate
Rates including mark up
240 K/M
Work Location – pls mention city and preferably office address as well
Pune
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Workplace Type: (Remote/Hybrid/Onsite)? If Hybrid, how many days onsite & offsite?
Wipro Hybrid
Years of exp needed
10+
Datacenter (Operation) support delivery manger, must have technical understanding (Wintel, Unix, Storage, Azure)
Mandatory Skills
Datacenter operational manger + datacentre knowledge.
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Team Management
Team Management
Clearly define the expectations for the team
Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
Guide the team members in acquiring relevant knowledge and develop their professional competence
Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries
Ensure that the Performance Nxt is followed for the entire team
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the tea
Track team satisfaction scores and identify initiatives to build engagement within the team
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Deliver
No. Performance Parameter Measure
1.
Quality Control and Customer satisfaction
CSAT Score-BU/Account/Portfolio level
Process Compliance/Exceptions Scores
Audit Coverage percentage
Schedule performance Scores
Planned vs actual project effort
Resource productivity scores
2.
Capability Building
New Employee Onboarding
New Employee Certifications
3.
Continuous Improvement
Lean projects implemented per year
Productivity improvement of resources
Continuous Improvement Processes implemented per year
4.
Team Management
Team attrition %
Employee satisfaction scores
5.
Capability Building
% trained on domain and location specific skills,
% of team trained in necessary leadership skills
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Mandatory Skills: Delivery Management .
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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