Job Title: Senior Reservation Executive
Location: Morjim & Ashwem, Goa
Company: Hibis Hotels & Resorts
About Hibis Hotels & Resorts
Hibis Hotels & Resorts is a fast-growing hospitality brand in Goa, delivering premium stays and guest experiences. With a strong focus on service excellence and operational efficiency, we aim to redefine modern hospitality.
Role Overview
We are looking for an experienced and detail-oriented Senior Reservation Executive to manage bookings, optimize revenue, and ensure seamless guest communication across all channels.
Key Responsibilities
- Handle all reservations (direct, OTA, B2B, corporate bookings)
- Manage and update availability, rates, and inventory across channels
- Ensure rate parity and correct mapping across OTAs
- Respond to guest inquiries via calls, emails, WhatsApp, and booking platforms
- Coordinate with front office and operations for smooth guest check-ins
- Monitor daily bookings, cancellations, and modifications
- Prepare reports on occupancy, revenue, and booking trends
- Handle escalations and provide high-quality guest support
- Upsell rooms, packages, and experiences to maximize revenue
Required Skills & Qualifications
- Minimum 2–4 years experience in hotel reservations / front office
- Strong knowledge of OTAs (Booking.com, Agoda, Airbnb, etc.)
- Experience with PMS / Channel Manager (e.g., eZee, STAAH, SiteMinder)
- Excellent communication skills (spoken & written English)
- Strong attention to detail and multitasking ability
- Problem-solving mindset and guest-first approach
Preferred / Bonus Skills
- Experience in revenue management and pricing strategy
- Knowledge of Google Hotels / Meta search platforms
- Familiarity with CRM and automation tools
- Ability to handle high booking volumes efficiently
What We Offer
- Growth in a fast-scaling hospitality brand
- Performance-based incentives
- Exposure to revenue strategy and operations
- Dynamic and professional work environment
How to Apply
Send your updated CV to:
[email protected]
WhatsApp: +91 6289009790
Why Join Hibis?
Be a part of a team that’s building seamless booking experiences and maximizing hotel performance.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Internet reimbursement
Work Location: In person
