A clinic telecaller acts as the vital bridge between patients and healthcare providers. They are responsible for managing inbound and outbound calls, scheduling and confirming appointments, addressing patient inquiries, explaining treatments (such as aesthetic or medical services), and maintaining accurate patient records.
The role of a clinic telecaller typically includes the following core components: Key Responsibilities
- Appointment Scheduling: Book, reschedule, and confirm doctor consultations and follow-up visits via phone, WhatsApp, or clinic portals.
- Patient Communication: Respond to inbound inquiries regarding clinic services, treatment packages (e.g., dermatology, physiotherapy), and doctor availability.
- Outbound Calling & Lead Follow-up: Reach out to prospective leads from marketing campaigns, remind patients of upcoming appointments, and follow up on pending treatments or feedback.
- Database Management: Accurately update and maintain patient demographics, call logs, and medical histories in the clinic's CRM or database systems.
- Cross-Department Coordination: Work closely with doctors, front desk staff, and clinic managers to ensure a seamless patient experience and smooth day-to-day clinic workflow.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
