Job Title: Customer Success Manager
Location: Andheri East, Mumbai (Work from Office)
Company: Enso
About Us:Enso is an innovative fintech startup focused on revolutionizing the capital markets industry through cutting-edge technology. We are a fast-growing, dynamic team passionate about delivering high-quality solutions to our clients. Join us in building the future of fintech!
Position Overview:We are looking for a proactive and customer-focused Customer Success Manager to join our team in Andheri East, Mumbai. This role is critical to ensuring a seamless client experience and fostering long-term client relationships. The ideal candidate will be an excellent communicator with a strong ability to resolve client queries and drive client satisfaction.
Key Responsibilities:
- Act as the primary point of contact for client queries and concerns, ensuring timely and accurate responses.
- Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.
- Assist clients with onboarding processes, product setup, and ongoing support.
- Collaborate with internal teams, including product and development, to resolve client issues and improve the overall client experience.
- Monitor client satisfaction metrics and proactively address any potential concerns.
- Conduct regular check-ins with clients to ensure they are maximizing value from our solutions.
- Document and report client feedback to help drive product improvements.
- Stay updated on industry trends and the company’s product offerings to provide clients with informed guidance.
Required Skills and Qualifications:
- 2-4 years of experience in customer support, client success, or a related role.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to handle client queries with empathy, patience, and professionalism.
- Proficiency in using CRM tools and support platforms.
- Problem-solving mindset with a focus on delivering exceptional customer service.
- Basic understanding of fintech or capital markets is preferred.
Preferred Skills:
- Experience in working with clients in the financial services or technology sectors.
- Familiarity with capital markets, trading platforms, or financial products.
- Proven ability to manage multiple clients and prioritize effectively.
Pay: ₹360,000.00 - ₹480,000.00 per year
Work Location: In person
