Location: Chandigarh, India (On-site)
Experience: 2–5 Years
Employment Type: Full-Time
Cogniter Technologies is seeking a proactive and customer-focused IT Support Engineer (L1/L2) to join our growing IT team. We are looking for a technology enthusiast with hands-on experience in technical support, desktop administration, system troubleshooting, and IT infrastructure management.
If you're passionate about solving technical challenges, delivering exceptional user support, and working in a collaborative environment, we'd love to hear from you.
Provide first-level technical support through phone, email, chat, and ticketing systems.
Diagnose and resolve hardware, software, operating system, and network-related issues within defined SLAs.
Troubleshoot Windows OS, Microsoft 365, Outlook, VPN, printers, and software installation issues.
Manage user accounts, password resets, and basic system administration tasks.
Log, prioritize, track, and update incidents using the organization's IT ticketing system.
Escalate unresolved issues to the L2 team with detailed troubleshooting information.
Guide end users on IT best practices and provide day-to-day technical assistance.
Troubleshoot and resolve complex hardware, software, operating system, application, and networking issues.
Perform root cause analysis and implement permanent solutions for recurring incidents.
Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices.
Administer and support Active Directory, Microsoft 365, endpoint devices, and enterprise applications.
Monitor system performance and recommend improvements to enhance reliability and efficiency.
Collaborate with infrastructure, security, and vendor teams to resolve advanced technical issues.
Participate in system upgrades, patch management, IT asset management, and preventive maintenance activities.
Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
2–5 years of experience in IT Support, Helpdesk, Desktop Support, or Technical Support.
Strong hands-on experience with:
Windows 10/11
Microsoft 365
Active Directory
Hardware & Software Troubleshooting
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN)
Experience with IT ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar platforms.
Knowledge of remote desktop support and remote troubleshooting tools.
Basic understanding of endpoint security, antivirus solutions, and system protection.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication, documentation, and customer service abilities.
Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
Industry certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support Professional Certificate, or equivalent.
Experience with endpoint management, device provisioning, and system deployment.
Familiarity with IT Asset Management (ITAM) and IT Service Management (ITSM) processes.
Exposure to Microsoft Azure, Google Workspace, or other cloud technologies.
Understanding of cybersecurity fundamentals and IT security best practices.
Work with modern enterprise IT infrastructure and the latest technologies.
Gain hands-on experience supporting diverse IT environments and global teams.
Be part of a collaborative, learning-focused, and supportive workplace.
Access continuous learning, technical certifications, and professional development opportunities.
Build your career with a fast-growing technology company serving clients worldwide.
Interested candidates can share their updated resume at [email protected]
Subject Line: Application for IT Support Engineer (L1/L2) – Chandigarh
