Job Description – Telecaller / CRM ExecutiveCompany
The Life Plus Hospital – Indiranagar, Bangalore
Position
Telecaller / CRM Executive – Digital Leads
Experience
0–2 Years
Freshers with good communication skills are welcome to apply.
Job Overview
We are looking for a Telecaller / CRM Executive to manage and follow up with patients and leads generated through our digital channels, including WhatsApp, Instagram, Facebook, Google, and other online platforms.
The candidate will be responsible for maintaining the hospital’s CRM (Customer Relationship Management), contacting patients, assisting with appointment bookings, and ensuring that daily leads are properly updated and followed up.
Key Responsibilities
- Maintain and regularly update the hospital’s CRM/Lead Management System.
- Call patients and leads received through digital marketing channels.
- Understand patient requirements and provide basic information regarding hospital services.
- Assist patients with appointment booking and scheduling.
- Follow up with patients regarding appointments and inquiries.
- Update the status of every lead and patient interaction in the CRM.
- Maintain accurate daily lead and patient records.
- Track pending, contacted, interested, converted, and follow-up leads.
- Coordinate with the hospital/doctor team regarding patient appointments.
- Ensure that no digital lead is missed or left without follow-up.
- Prepare and share daily lead and calling reports.
- Handle patient communication professionally, politely, and confidentially.
- Escalate medical or clinical queries to the appropriate hospital/doctor team.
Required Skills
- Fluent in Kannada and English – mandatory.
- Excellent verbal communication and interpersonal skills.
- Good telephone etiquette and patient-handling skills.
- Basic computer knowledge.
- Ability to maintain CRM/Excel/Google Sheets records.
- Good follow-up and lead-conversion skills.
- Ability to handle multiple leads and tasks efficiently.
- Patient, polite, and professional approach while communicating with patients.
Qualification
- Any Graduate / Diploma / equivalent qualification.
- Candidates with experience in Telecalling, Customer Support, Hospital Front Office, CRM, or Healthcare will be preferred.
Experience
0–2 years
Freshers with excellent Kannada and English communication skills can also apply.
Preferred Candidate Profile
We are looking for someone who is:
- Good at communicating with patients over the phone.
- Responsible for maintaining accurate daily records.
- Comfortable working with digital leads.
- Quick at responding to WhatsApp and online inquiries.
- Good at follow-ups and appointment coordination.
- Target-oriented and organized.
- Comfortable working in a hospital environment.
Key Performance Areas (KPIs)
- Daily lead calling and follow-up.
- CRM accuracy and timely updates.
- Appointment bookings.
- Lead-to-appointment conversion.
- Follow-up completion.
- Zero/missed lead reduction.
- Daily reporting and data accuracy.
Job Type: Full-time
Pay: From ₹25,000.00 per month
Work Location: In person
