Key Responsibilities
- High-Volume Recruitment: Source, screen, and interview large pools of candidates for voice process to meet hiring targets.
- Onboarding & Induction: Manage joining formalities, documentation, and orientation programs covering company policies and call center metrics.
- Attendance & Roster Management: Track rotational shifts, leaves, and floor attendance to ensure optimal staffing levels in coordination with Call Centre Supervisor/ managers.
- Employee Relations & Wellness: Address workplace grievances, conduct exit interviews, and implement stress-management and engagement initiatives to reduce attrition.
- Performance Tracking: Assist team leaders in evaluating performance metrics (e.g., Average Handle Time, First Call Resolution) and support learning and development programs.
Essential Qualifications
- Experience: 1–3 years of experience in HR, specifically handling high-volume hiring for BPOs or call centers.
- Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
- Communication Skills: Excellent verbal and written communication skills to handle candidate negotiations and employee counseling.
- Technical Proficiency: Hands-on experience with HRMS (Human Resources Management Systems), ATS (Applicant Tracking Systems), and MS Excel
Key Performance Indicators (KPIs)
- Time-to-Hire & Quality of Hire: Speed of filling open floor seats with qualified agents.
- Attrition & Retention Rates: The percentage of agents retained month-over-month.
- Attendance/Adherence: Ensuring agents comply with shift and break schedules.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
