- Greet and welcome guests with a warm and professional attitude.
- Handle check-in and check-out processes efficiently and accurately.
- Manage room reservations and update the hotel’s booking system.
- Answer phone calls and respond to emails promptly and professionally.
- Provide information about hotel services, amenities, local attractions, and directions.
- Address guest complaints and requests with professionalism, ensuring prompt resolution.
- Maintain accurate guest records and handle billing and payment transactions.
- Coordinate with housekeeping and maintenance departments for room status and service requests.
- Ensure the front desk and lobby area are clean, organized, and presentable.
- Follow all hotel policies, procedures, and safety protocols.
- Requirements:
- Education: Minimum high school diploma; degree/diploma in hospitality management is preferred.
- Experience: 1–2 years in front office or guest services in the hotel industry preferred.
- Skills:
- Excellent communication and interpersonal skills.
- Proficiency in hotel software
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced environment and handle stress calmly.
- Neat and professional appearance.
Job Type: Full-time
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
