1. Essential Functions
The key deliverables of the role will include but will not be restricted to the details below:
- Process billing and remittance related services for various MetLife products across Regional Business and National and Specialty Markets including below:
Ø Bill review and release
Ø Billing issue resolution
Ø D&U and Suspense reconciliation
Ø Payment application
Ø Refund processing
- Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds
- Build excellent business relationship with customer groups, peers and seniors
- Able to work as a natural team-player in the business functions
- Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution
- Provide inputs on process and system to the team members
- Responds promptly and calmly to changing events and situations
- Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with
Knowledge, Skills and Abilities
Education
- College (Graduation in any stream)
Experience
- Professional from the Operations with at least 0-4 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector
Knowledge and skills (general and technical)
- Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies
- Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
- Demonstrated ability to manage stress
- Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs
- Should have Problem Solving/Analytical Ability along with ‘Judgment and Decision Making’ skills
- High energy and resilience level
- Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Self-initiated, drive and zeal for continuous improvement
- Knowledge of the function, process and systems
- Basic knowledge of MS office applications (Excel, Word, PowerPoint)
- Clear written and verbal communication with internal and external stakeholder including end customers. Proficient in E-mail management.
- Knowledge of Insurance principles in relation to the US Insurance industry
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
