They are responsible for overseeing all daily operations of our coffee shop, ensuring efficient service, high-quality products, excellent customer satisfaction, and profitability. This role requires a strong blend of leadership, business acumen, and a passion for hospitality.
Key Responsibilities
- Lead and Manage Staff: Hire, train, schedule, supervise, and motivate the entire cafe team (baristas, servers).
- Ensure Customer Satisfaction: Guarantee excellent service, a welcoming atmosphere, and promptly resolve all customer complaints.
- Oversee Daily Operations: Manage opening/closing procedures, ensure efficient workflow, and maintain a clean, organized cafe environment.
- Maintain Quality Control: Ensure consistent high quality of all food, beverages, and presentation standards.
- Manage Inventory and Ordering: Monitor stock levels for supplies (coffee, food, etc.), place orders, and manage vendor relationships.
- Handle Financial Management: Process cash, manage the till, control costs, and work within the operating budget to maximize profitability.
- Ensure Compliance: Uphold all health, safety, and hygiene regulations (e.g., food safety).
- Implement Marketing: Develop and execute promotional strategies to attract and retain customers and drive sales.
Qualifications
- Leadership and Team Building: Proven ability to coach, motivate, and manage a diverse team.
- Customer Service Excellence: Exceptional interpersonal skills and a focus on creating a positive customer experience.
- Financial Acumen: Knowledge of budgeting, cost control, labor management, and inventory tracking.
- Operational Proficiency: Strong organizational, time management, and problem-solving skills to handle daily operational challenges efficiently.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
