We are looking for an empathetic, problem-solving Customer Support Representative to serve as the primary point of contact for our customers. In this role, you will be responsible for resolving customer queries, recommending solutions, and guiding users through our products and services. The ideal candidate is an excellent communicator who is passionate about delivering a positive customer experience, de-escalating issues, and building long-lasting trust.
Key Responsibilities
- Customer Engagement: Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Problem Solving: Troubleshoot product or service problems by clarifying the customer's complaint, determining the root cause, and explaining the best solution.
- Technical Assistance: Walk customers through basic setup, troubleshooting, and navigation processes.
- Documentation: Keep detailed, accurate records of customer interactions, account updates, and feedback within our CRM system.
- Escalation: Route complex or unresolved issues to the appropriate internal teams (e.g., IT, Sales, or Product Development) and follow up to ensure resolution.
- Product Knowledge: Maintain a deep understanding of the company's products and services to accurately answer questions and confidently recommend relevant upgrades.
- Performance: Meet personal and team targets, including response times, call handling quotas, and customer satisfaction (CSAT) scores.
Requirements & Qualifications
- High school diploma or equivalent; a Bachelor’s degree is a plus.
- Proven experience in a customer service, retail, or client-facing role.
- Excellent verbal and written communication skills with a polite, professional, and empathetic tone.
- Strong active listening and problem-solving skills, with the ability to adapt to different personality types.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in English.
Pay: Up to ₹310,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Current CTC?
- Expected CTC?
- Can you join us immediately?
Experience:
- Customer support: 1 year (Required)
Work Location: In person
