Nagpur, Maharashtra
Job Summary
AD and Entra L1
Key Responsibilities
Adhering to SLAs ITIL Processes awareness and adhering to Reporting to the Track Lead / Team Lead Ensuring that the processes are adhered to \\\\r\\\\n- Understanding of Multi-geo support environment \\\\r\\\\n- Support day-to-day aspects of the level 1 calls of Active directory, Entra ID/ Azure Active Directory, ADFS, Entra Connect during business hours \\\\r\\\\n- User Account Management: Create, modify, and delete user accounts, groups, and organizational units (OUs) in Active Directory. \\\\r\\\\n- Password Resets & Access Issues: Handle password resets, account lockouts, and basic access control issues. \\\\r\\\\n- Monitoring & Alerts: Monitor Active Directory health indicators and respond to common alerts (e.g.,replication failures, login errors). \\\\r\\\\n- Group Policy Support: Assist in applying and verifying Group Policy Objects (GPOs) under guidance from L2/L3 teams. \\\\r\\\\n- Basic Troubleshooting: Resolve routine issues related to AD, authentication, DNS resolution, and domain connectivity. \\\\r\\\\n- Documentation: Maintain runbooks, SOPs, and update logs for all L1 activities. \\\\r\\\\n- Escalation Handling: Identify and escalate complex issues to L2/L3 support teams with detailed incident documentation. \\\\r\\\\nTechnical Requirements \\\\r\\\\n \\\\r\\\\nRequired Skills / Qualifications: \\\\r\\\\n• Handle L1 Incident Management, Change Management, Problem Management, Configuration Management tasks in Active Directory and Entra Active Directory \\\\r\\\\n• Familiarity with Windows Server environments (2016/2019/2022). \\\\r\\\\n• Basic understanding of Active Directory, DNS, DHCP. \\\\r\\\\n• Aware using tools like PowerShell, DcDiag, and RepAdmin for basic diagnostics. \\\\r\\\\n• Knowledge of ITIL processes (Incident, Change, Problem Management). \\\\r\\\\n• Work based on SOPs \\\\r\\\\n• Communicates and coordinates with customers and requestors in service management and vendor management
Soft Skills \\\\r\\\\n \\\\r\\\\n- Excellent communication and conversation skills (Verbal and Written) \\\\r\\\\n- Good documentation skills \\\\r\\\\n- Good working knowledge of MS OFFICE (Including MS Project and Visio) \\\\r\\\\n- Should have a great customer handling skills \\\\r\\\\n- High level of acceptance \\\\r\\\\n \\\\r\\\\nOther Skills / Experience \\\\r\\\\nMust have professional experience using various Windows operating systems. Excellent trouble-shooting skills \\\\r\\\\nYears of Experience \\\\r\\\\n \\\\r\\\\n• 1 to 2 year experience in a similar position Work in similar technical profile. \\\\r\\\\nCertification requirements \\\\r\\\\nMCSE or equivalent certificate \\\\r\\\\n \\\\r\\\\n
Skill Requirements
Handle L1 Incident Management, Change Management, Problem Management, Configuration Management tasks in Active Directory and Entra Active Directory
- Familiarity with Windows Server environments (2016/2019/2022).
- Basic understanding of Active Directory, DNS, DHCP.
- Aware using tools like PowerShell, DcDiag, and RepAdmin for basic diagnostics. \\\\r\\\\n
- Knowledge of ITIL processes (Incident, Change, Problem Management). \\\\r\\\\n
- Work based on SOPs \\\\r\\\\n
- Communicates and coordinates with customers and requestors in service management and vendor management Soft Skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have a great customer handling skills High level of acceptance
Other Requirements
Other Skills / Experience Must have professional experience using various Windows operating systems. Excellent trouble-shooting skills
Years of Experience
- 1 to 2 year experience in a similar position Work in similar technical profile.
Certification requirements MCSE or equivalent certificate
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