JOB ROLE : BUSINESS DEVELOPMENT MANAGER
COMPANY PROFILE :
Splenta Systems is a reputable IT service company and technology and Systems Integration (SI) partner of Google, catering specifically to the Banking, Financial Services, and Insurance (BFSI) sector.
With over a decade of experience in the IT services domain, our areas of expertise encompass:
- Modernization of applications
- Integration of API banking solutions
- Tailored custom software development
- Advanced analytics
- Digital consultancy
- Efficient management of cloud-based systems for streamlined operations
- Innovative Customer Data Platform solutions
JOB DESCRIPTION
RESPONSIBILITIES:
1.Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
2.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
3.Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
4.Setting up and maintaining a service desk and evaluating its efficiency.
5.Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
6.Monitoring department issues and client complaints to create methods to lessen recurring issues.
7.Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
8.Maintaining strong relationships with manufacturers, dealers, and sales representatives.
9.Helping to train new employees in company procedures.
10.Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
VENUE :
Splenta Systems Private Limited, 1st Floor, Tower-B, BRIGADE TECH PARK, Whitefield, Pattandur Agrahara, Bangalore, Karnataka - 560066.
Job Type: Full-time
Pay: Up to ₹1,000,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Experience:
Work Location: In person
