Lets Connect!!9632446027
Job Title: Customer Service Representative – Healthcare
Location: Vasanthnagar, Bangalore ( Onsite, Full time)
Department: Customer Service
Reports To: Operations Manager
About Miror
Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in
Summary
We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.
Key Responsibilities
· Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.
· Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.
· Communicate with customers through phone calls, WhatsApp, email, and SMS.
· Execute and manage WhatsApp and email marketing activities.
· Record, update, and maintain accurate customer information, interactions, and feedback in the system.
· Follow up with customers to ensure satisfaction and support patient engagement.
· Collaborate with internal teams to ensure smooth communication and customer experience.
Requirements
· Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.
· 3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.
· Strong verbal and written communication skills with persuasive ability.
· Proficiency in MS Office and basic computer applications.
· Customer-oriented mindset with strong problem-solving skills.
· Ability to multitask and work in a fast-paced environment.
Key Skills
· Customer Service Excellence
· Healthcare Product Knowledge
· Strong Communication & Relationship Management
· Empathy, Patience, and Active Listening
· Attention to Detail
· Time Management
Why Join Us?
· Work at the intersection of healthcare, community, and technology
· Directly impact the lives of women across India and beyond
· Flexible work environment and collaborative team
· Opportunity to grow with a purpose-driven startup
How to reach me?
Call me or WhatsApp me directly on my number – 9632446027
Email me – [email protected]
Check us out on – www.miror.in
Best Regards,
Indrani Dutta
Senior HR Manager
www.miror.in
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Experience:
- Customer service: 5 years (Preferred)
Language:
Location:
- Vasanth Nagar, Bengaluru, Karnataka (Preferred)
Work Location: In person
