Job Description: Service Advisor
Company Name: Rukmani Motors Pvt. Ltd. (Maruti Suzuki ARENA)
Location: Geeta Bhawan Square, A.B. Road, Indore, MP
Department: Service / After-Sales
Job Purpose
The Service Advisor acts as the primary liaison between customers and the workshop service team. This role is responsible for delivering customer service, accurately diagnosing customer concerns, creating detailed job cards, recommending required repair and maintenance services, and ensuring customer satisfaction throughout the vehicle servicing lifecycle.
Key Responsibilities & Duties1. Vehicle Reception & Job Card Generation
- Greet customers warmly upon arrival at the Geeta Bhawan workshop facility.
- Conduct thorough walk-around inspections (joint physical inspection) with the customer using the dealer management system (DMS/tablet).
- Record customer complaints, vehicle condition, fuel level, and existing damages accurately on the Job Card.
- Provide accurate cost estimates and estimated time of delivery (ETD) prior to starting work.
2. Workshop Coordination & Follow-up
- Coordinate with floor supervisors and technicians to ensure work is executed as per the job card specifications.
- Monitor vehicle progress in the bay to ensure on-time completion.
- Inform customers proactively about additional repairs discovered during service and seek approval before proceeding.
3. Upselling & Value-Added Services
- Educate customers on recommended maintenance intervals, Maruti Suzuki genuine accessories, and value-added services (e.g., anti-rust coating, wheel alignment/balancing, dry cleaning, engine coating).
- Promote Maruti Suzuki Extended Warranty, MCP (Maintenance Cost Plan), and Insurance Renewals.
4. Vehicle Delivery & Explanation
- Perform a pre-delivery inspection to verify that all requested jobs and quality checks are completed.
- Explain the detailed itemized bill, replaced parts, and work performed to the customer upon delivery.
- Hand over the vehicle ensuring a smooth, transparent payment and exit process.
5. Customer Satisfaction & Feedback
- Maintain high Customer Satisfaction Index (CSI) scores as per MSIL standards.
- Address customer queries, concerns, or complaints with tact and professionalism.
- Follow up with customers post-service (Post Service Follow-Up - PSF) to capture feedback and address remaining issues.
Required Qualifications & Experience
RequirementDetailsEducational Qualification
Diploma / B.E. / B.Tech in Mechanical or Automobile Engineering (preferred) or Graduate in any discipline.
Experience
1–3+ years of experience as a Service Advisor in an automobile dealership (Maruti Suzuki experience preferred).
Technical Knowledge
Solid understanding of passenger car mechanics, maintenance schedules, and automotive systems.
System KnowledgeFamiliarity with MSIL Dealer Management System (DMS), tablet-based job card creation, and MS Office.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
