The Relationship Manager - Housing will be responsible for managing and growing a portfolio of housing loan customers. This role involves building and maintaining strong relationships with clients, understanding their financial needs, and providing them with suitable housing loan solutions. The Relationship Manager will also be responsible for achieving sales targets, ensuring customer satisfaction, and adhering to regulatory requirements. Required Tasks and Responsibilities:
- Acquire new housing loan customers through various channels, including referrals, networking, and direct sales efforts.
- Build and maintain strong relationships with existing customers, providing excellent customer service and addressing their inquiries and concerns.
- Assess customer financial needs and provide suitable housing loan solutions, including loan structuring and pricing.
- Manage the entire loan application process, including documentation, credit analysis, and loan approval.
- Achieve sales targets and contribute to the overall growth of the housing loan portfolio.
- Monitor loan performance and take appropriate action to mitigate risks, including follow-up on overdue payments and loan modifications.
- Stay up-to-date with industry trends, market conditions, and regulatory requirements related to housing loans.
- Collaborate with other departments, such as credit, operations, and legal, to ensure smooth loan processing and customer satisfaction.
- Conduct regular customer reviews and provide financial advice to customers to help them achieve their financial goals.
- Ensure compliance with all relevant policies, procedures, and regulations.
