Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Master Data Governance MDG Tool
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance, collaborating with different teams to maintain system stability and reliability, and delivering timely resolutions to minimize business disruptions.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and provide effective support.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool.
- Experience in troubleshooting and resolving issues within enterprise software environments.
- Strong analytical skills to diagnose and address complex system problems.
- Ability to work with multiple system components and understand their interdependencies.
- Effective communication skills to interact with technical and non-technical stakeholders.
- Familiarity with data governance principles and master data management concepts.
Additional Information:
- The candidate should have minimum 3 years of experience in SAP Master Data Governance MDG Tool.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
