Job Title
Assistant Facility Manager - Soft Services
Job Description Summary
Job Description
Key Responsibilities
Operations Management
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Supervise day-to-day housekeeping and soft service operations.
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Ensure cleanliness and hygiene standards are maintained across all facility areas.
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Monitor vendor performance and ensure compliance with service level agreements (SLAs).
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Conduct routine inspections and audits of facilities and service areas.
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Coordinate pest control, waste management, landscaping, and pantry services.
Team Management
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Manage housekeeping staff and service providers.
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Prepare duty rosters, shift schedules, and manpower planning.
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Conduct staff briefings, training, and performance monitoring.
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Ensure proper grooming, discipline, and attendance of service teams.
Quality & Compliance
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Ensure compliance with health, safety, and environmental regulations.
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Implement standard operating procedures (SOPs) for soft services.
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Maintain records of inspections, audits, and corrective actions.
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Support quality improvement initiatives and customer satisfaction programs.
Customer Service
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Attend and resolve occupant/client complaints related to housekeeping and facility services.
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Maintain high levels of customer satisfaction through proactive service delivery.
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Coordinate with stakeholders to address service requirements and special events.
Inventory & Cost Control
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Monitor consumption of housekeeping materials and pantry supplies.
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Maintain inventory records and ensure optimal stock levels.
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Assist in budgeting, procurement, and cost-control initiatives.
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Verify vendor invoices and service completion reports.
Required Qualifications
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Bachelor's degree in Hospitality, Hotel Management, Facilities Management, Business Administration, or related field.
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2 to 5 years of experience in housekeeping, facility management, or soft services operations.
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Experience in managing outsourced vendors and housekeeping teams preferred.
Key Skills
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Housekeeping Operations Management
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Vendor & Contract Management
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Customer Service Orientation
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Team Leadership and Supervision
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Communication and Interpersonal Skills
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Problem Solving
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Reporting and Documentation
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MS Office (Excel, Word, PowerPoint)
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Health, Safety & Hygiene Compliance
Key Performance Indicators (KPIs)
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Housekeeping audit scores
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SLA compliance
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Customer satisfaction ratings
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Complaint resolution turnaround time
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Budget adherence
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Hygiene and safety compliance levels
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Vendor performance scores
Preferred Certifications
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Facility Management Certification
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Housekeeping Management Certification
Occupational Health & Safety Training
INCO: “Cushman & Wakefield”
