Job Title: Customer Support Executive
Location: Bengaluru (Hybrid)
Employment Type: Full-Time
About My True Match
My True Match is India's first pre-marital compatibility, verification, and due diligence platform designed to help individuals and families make informed marriage decisions. Through psychologist-led compatibility assessments, background verification services, and expert horoscope analysis, we bring trust, transparency, and compatibility to the matrimonial journey.
Job Summary
We are seeking a Customer Support Executive to deliver exceptional customer experiences and assist clients throughout their journey with My True Match. This role offers a hybrid work model, combining work-from-home flexibility with occasional office collaboration.
Key Responsibilities
- Handle customer inquiries through phone, WhatsApp, email, and chat.
- Guide customers through onboarding and service processes.
- Explain platform services, assessments, and report timelines.
- Follow up with prospective and existing customers.
- Resolve customer concerns professionally and efficiently.
- Maintain accurate customer records and communication logs.
- Coordinate with internal teams to ensure smooth service delivery.
- Collect customer feedback and help improve customer experience.
- Build positive relationships with customers and maintain high satisfaction levels.
Requirements
- Bachelor's degree in any discipline.
- 0–3 years of experience in customer support, customer service, telecalling, or client relations.
- Excellent communication skills in English and local languages.
- Strong interpersonal, listening, and problem-solving abilities.
- Comfortable working independently in a hybrid environment.
- Basic knowledge of CRM tools, Google Workspace, and Microsoft Office.
- Experience in matrimony, counseling, relationship services, or wellness industries is a plus.
Work Model
- Hybrid work arrangement.
- Combination of remote work and office attendance as required.
- Flexible and collaborative work environment.
Why Join Us?
- Become part of the exciting startup
- Competitive salary and performance incentives.
- Flexible hybrid work culture.
- Growth and learning opportunities.
- Meaningful work helping individuals make informed relationship decisions.
- Supportive and purpose-driven team environment.
Pay: ₹10,460.55 - ₹29,858.96 per month
Work Location: Hybrid remote in Jakkur, Bengaluru, Karnataka
