Parts Manager
To ensure Customer Satisfaction by ensuring adequate and timely availability of parts at workshop.
Role Description
For Business Development
· Ensure all the parts of vehicle are as per TVSM standard requirements, to gain customer satisfaction
· To build & lead team members to achieve Service Centre targets
Operations
· Ensuring parts center and the atmosphere is maintained clean & pleasant.
· To check if parts are not used from a long period and use FIFO.
· Workshop Man Management
· Ensure that administrative procedures don’t sabotage the team’s efforts to be responsive to customers.
· Ensuring parts center and the atmosphere is maintained clean & pleasant.
Customer Centricity
· Ensuring the customer parts complaints closure within the target lead time.
· Monitor parts complaints raised through the Internal & call centre PSF, ensure all the parts complaints are closed within the target time.
· Coordinate with the Works Manager for reducing lead time.
· Ensure the service team maintains the quality of operation from receiving the customer to delivery of the vehicle.
Requirements
· Basic:Graduate -Automobile/Mechanical
· Experience: Minimum 5 Yrs.
· Sound technical knowledge
Specialized Skills or Training Required
· Product Knowledge, training from TVSM
· Works Manager Training from PTC, TVSM
· MS office working knowledge
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
