Job Overview
We are seeking a vibrant, enthusiastic, and tech-savvy Customer Support Executive to join our growing team. In this role, you will act as the first point of contact for our customers, assisting them with product inquiries, troubleshooting, and general support via call, email, and live chat. If you have exceptional communication skills, love solving problems, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
Customer Interaction: Respond promptly and professionally to customer queries through voice calls, live chat, WhatsApp, and email ticketing systems. Issue Resolution: Diagnose, troubleshoot, and guide customers through technical or operational issues to ensure high customer satisfaction (CSAT).
Documentation: Maintain accurate, detailed records of customer interactions, complaints, and feedback within the CRM system. Escalation Management: Identify complex or urgent issues and escalate them to the appropriate internal teams while keeping the customer updated. Product Expertise: Stay updated on company products, policies, and service upgrades to provide accurate support.
Required Skills & Qualifications
Education: Minimum Graduate in any stream. Experience: 0 to 3 years of experience in domestic/international customer support or telesales (Freshers with great communication skills are highly encouraged to apply).
Communication: Fluent verbal and written English, along with proficiency in at least one regional language. Tech-Savvy: Comfortable navigating CRM tools (e.g., Zendesk, Freshdesk, Salesforce), basic MS Excel/Google Sheets, and chat platforms. Soft Skills: High empathy, active listening, stress tolerance, and a solutions-oriented mindset.
Eligibility Criteria Age Limit: Maximum 28 years (Suitable for young professionals looking to build a dynamic career).
Pay: ₹350,000.00 - ₹470,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Work Location: In person
