We are looking for a Tech Support Executive to provide technical assistance to customers and internal users. The role involves troubleshooting hardware, software, and network-related issues, resolving technical queries, and ensuring smooth system operations.
Key Responsibilities
- Provide technical support via phone, email, chat, or ticketing systems
- Diagnose and troubleshoot hardware, software, network, and application issues
- Install, configure, and maintain desktops, laptops, printers, and software applications
- Respond to support tickets and ensure timely resolution within SLA
- Escalate complex issues to higher-level support teams when required
- Maintain accurate records of issues, solutions, and troubleshooting steps
- Assist users with system access, password resets, and account-related issues
- Monitor system performance and report recurring technical problems
- Support software installations, upgrades, and patch management
- Ensure high customer satisfaction through effective issue resolution
Required Skills
- Knowledge of hardware, software, networking, and operating systems
- Understanding of ticketing tools such as Jira, ServiceNow, or Zendesk
- Basic knowledge of Windows, Linux, Office 365, and Active Directory
- Troubleshooting and problem-solving skills
- Communication and customer handling skills
- Time management and multitasking abilities
Qualifications
- Bachelor’s degree in Computer Science, IT, or related field
- Diploma or certification in IT support is a plus
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
