Resource Management Group
Job Summary
We are seeking an experienced Resource Manager with strong expertise in demand pipeline management, capacity planning, and end-to-end staffing across IT Service Delivery & Project Management operations. The role involves managing resource allocation, optimizing bench utilization, and collaborating with cross-functional teams to ensure timely fulfillment of project staffing needs while maintaining operational efficiency.
Preferred Qualifications
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Bachelor’s degree in Engineering or related field
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6–12 years of experience in Resource Management / PMO / Workforce Planning
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Experience in IT services, especially IT Infrastructur, Cloud, Cyber Security domains
Key Responsibilities
Resource & Workforce Management - Planning & Allocation
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Manage end-to-end resource lifecycle including demand forecasting, capacity planning, staffing, and deployment for incoming and ongoing projects.
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Perform demand-supply analysis and ensure timely fulfillment of project requirements.
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Allocate resources based on skillsets, availability, and business priorities.
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Ensure optimal bench utilization through internal movement, reskilling, and cross-skilling initiatives
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Track and fulfill resource requests (RRs) across onsite and offshore locations
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Monitor demand-supply gaps and proactively address staffing challenges
Demand Planning & Capacity Optimization
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Validate demand pipelines and forecast workforce requirements
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Align resource allocation with business priorities across IT Infrastructure Projects and Service Delivery operations
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Develop quarterly and long-term workforce strategies in collaboration with leadership
Stakeholder & Vendor Management
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Collaborate with Delivery Managers, Talent Acquisition, and Account Teams for demand fulfillment.
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Act as a primary point of contact for staffing across business units and geographies.
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Partner with leadership to drive workforce planning and revenue maximization.
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Act as SPOC for key accounts and coordinate with delivery, recruitment, and practice teams
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Collaborate with HR and external vendors for hiring and onboarding
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Conduct regular governance meetings with stakeholders for demand-supply alignment
Bench & Utilization Management
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Manage bench resources and ensure their transition into billable roles.
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Identify opportunities for internal deployment and minimize unbilled workforce.
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Drive utilization metrics and optimize productivity.
Talent Development & Retention
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Work with competency managers on upskilling, reskilling, and cross-skilling initiatives.
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Facilitate Internal Job Rotation (IJR) programs.
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Implement strategies to retain pre-separation employees and reduce attrition.
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Drive employee engagement initiatives and address concerns
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Support skill development through training, reskilling, and cross-training programs
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Foster a collaborative and high-performance work environment
Global Staffing & Operations
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Support global staffing needs including APAC regions (Malaysia, Singapore).
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Handle onsite resource coordination including visa and immigration processes.
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Manage staffing across multiple domains: Banking, Healthcare, Insurance, Logistics, etc.
Process & Tools
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Use workforce management tools like Oracle Fusion HCM for candidate proposals and requisition creation.
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Maintain accurate data on resource requests, allocations, and job descriptions.
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Contribute to internal systems and applications (e.g., GTD tools).
Reporting & Analytics
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Create dashboards and reports using Excel, and other tools
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Track KPIs such as utilization, fulfillment metrics, attrition, and pipeline health
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Provide actionable insights to leadership for strategic decision-making
Tools & Technologies
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Power BI, MS Excel, MS PowerPoint, MS Access
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Resource Management Tools (e.g., ORC Fusion, Dashboards)
PMO & Financial Governance
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Manage project compliance, documentation, and reporting
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Oversee billing processes, invoice tracking, and financial reporting
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Handle Statements of Work (SOW), work orders, and timesheet approvals
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Ensure adherence to project governance frameworks and audit requirements
Employee Engagement & HR Support
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Guide employees on career development and project assignments.
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Resolve resource-related conflicts ensuring minimal impact on delivery.
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Support HR functions including performance discussions and employee relations.
Core Skills
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Resource Management & Workforce Planning
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Stakeholder & Client Management
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Demand Fulfillment & Staffing Strategy
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Bench Management & Utilization Optimization
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Talent Development & Retention
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Global Resource Coordination
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Conflict Resolution & Employee Engagement
