About the Role
We are looking for a dynamic, customer-focused, and well-presented Front Desk Receptionist / Sales Executive to join Reform by Namrata Purohit, a premium Pilates studio located in Sector 104, Noida. The ideal candidate will be responsible for managing front desk operations, delivering exceptional customer service, handling client inquiries, and driving membership sales while ensuring a seamless and welcoming experience for all clients.
Key Responsibilities
Front Desk & Client Relations
- Welcome clients and visitors warmly and maintain a professional first impression of the studio.
- Manage client check-ins, appointments, class bookings, and cancellations.
- Handle phone calls, WhatsApp messages, emails, and walk-in inquiries promptly and professionally.
- Maintain accurate client records and update membership information.
- Assist clients with studio policies, schedules, and service-related queries.
- Ensure the reception area and studio remain clean, organized, and presentable at all times.
Sales & Membership Management
- Convert inquiries and walk-ins into memberships and training packages.
- Explain studio services, pricing plans, promotions, and membership benefits effectively.
- Conduct studio tours and introduce prospective clients to available programs.
- Follow up with leads through calls, messages, and emails to maximize conversions.
- Support membership renewals and retention initiatives.
- Achieve monthly sales and revenue targets set by the management.
Administrative Responsibilities
- Manage daily attendance records and appointment schedules.
- Coordinate with trainers regarding client bookings and session schedules.
- Handle basic billing, invoicing, payment collection, and receipt generation.
- Prepare daily and monthly reports related to inquiries, memberships, and sales performance.
- Assist management with operational and administrative tasks as required.
Requirements
- Minimum 1–2 years of experience in front desk operations, customer service, sales, or hospitality.
- Experience in a fitness studio, wellness center, gym, spa, or healthcare environment will be preferred.
- Excellent communication skills in English and Hindi.
- Strong interpersonal and customer relationship management skills.
- Sales-oriented mindset with the ability to meet conversion and revenue targets.
- Knowledge of Microsoft Office, Google Workspace, and basic CRM/software tools.
- Professional appearance, positive attitude, and strong organizational skills.
- Ability to multitask and work efficiently in a fast-paced environment.
What We Offer
- Competitive salary with performance-based incentives.
- Opportunity to work with a premium Pilates brand.
- Professional growth and learning opportunities in the fitness and wellness industry.
- Positive and supportive work environment.
Location: Sector 104, Noida
Employment Type: Full-Time
Working Hours: As per studio operational requirements.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Experience:
- Front desk: 1 year (Preferred)
- Sales: 1 year (Preferred)
- receptionist: 1 year (Preferred)
Work Location: In person
