Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Key Responsibilities
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Lead and manage end-to-end O2C operations supporting multiple GM regions and business units.
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Drive service delivery excellence while meeting contractual SLAs, KPIs, and productivity targets.
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Monitor operational performance through dashboards, analytics, and governance reviews.
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Act as the primary escalation point for senior GM stakeholders and internal leadership.
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Build strong partnerships with Finance Controllers, Regional Finance Teams, Country CFOs, Treasury, Sales Operations, and Customer Service teams.
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Lead monthly and quarterly business reviews with GM leadership.
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Provide strategic recommendations to improve cash flow, collections effectiveness, and customer experience.
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Drive reduction in Accounts Receivable aging and Days Sales Outstanding (DSO).
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Develop collection strategies to maximize cash recovery and improve working capital.
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Monitor high-risk customer accounts and support proactive resolution plans.
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Ensure adherence to SOX controls, audit requirements, financial policies, and regulatory standards.
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Manage critical financial controls related to cash application, credit approvals, collections, and customer account maintenance.
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Drive governance and compliance across all O2C processes.
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Lead a large team of managers, team leaders, and analysts across multiple functions and geographies.
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Build a high-performance culture focused on accountability, engagement, and continuous improvement.
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Identify automation opportunities using RPA, AI, workflow tools, and analytics platforms.
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Lead Lean Six Sigma and process optimization initiatives.
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Support migration, stabilization, and transformation of new business transitions.
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Drive standardization and best-practice implementation across regions.
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Present operational and financial performance metrics to executive leadership.
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Develop business cases for process improvements and transformation investments.
Experience
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15+ - 18+ years of experience in Finance & Accounting Shared Services/BPO environments.
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Minimum 5+ years of leadership experience managing large O2C operations.
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Experience supporting global clients, preferably within automotive or manufacturing
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Proven experience managing teams of 100–150+ FTEs.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
