A.Customer Service
- Welcome and greet customers politely when they enter the outlet.
- Understand customer requirements and recommend suitable sweets, snacks, and food products.
- Provide accurate information about products, ingredients, prices, offers, and availability.
- Handle customer queries and complaints professionally.
- Ensure a positive and pleasant customer experience.
- Assist customers with product selection based on their preferences and requirements.
- Thank customers after completing their purchase.
B. Product Handling & Display
- Ensure products are properly arranged and displayed in the designated areas.
- Maintain attractive and hygienic product displays.
- Check product labels, prices, packaging, and expiry dates regularly.
- Follow the FIFO (First In, First Out) method wherever applicable.
- Ensure products are handled carefully to avoid damage, contamination, or wastage.
- Report damaged, expired, or low-stock products to the Outlet Supervisor.
- Refill products and display counters as required.
C. Order Taking & Packing
- Accurately take customer orders and confirm the required quantity and product details.
- Pack sweets and other products neatly and hygienically.
- Ensure the correct quantity and product are packed as per the customer's order.
- Handle special and bulk orders carefully.
- Coordinate with the kitchen, packing, and production teams for product availability.
- Ensure takeaway and gift packs are properly packed and labelled.
D. Billing & Cash Counter Support
- Coordinate with the cashier for accurate billing and order processing.
- Verify the products and quantities before handing them over to customers.
- Assist in resolving billing-related customer queries.
- Follow company procedures for cash, credit, UPI, card, and other payment methods when assigned.
- Maintain accuracy while handling customer orders and payments.
- Immediately report any billing discrepancies to the supervisor.
E. Hygiene & Food Safety
- Maintain personal hygiene and wear the required uniform, gloves, cap, or other protective equipment.
- Follow all food safety and hygiene standards prescribed by the company.
- Ensure the sales counter and surrounding area are clean and hygienic.
- Avoid direct handling of food products without proper hygiene practices.
- Follow company SOPs and food safety procedures.
- Report any hygiene or food safety concerns to the supervisor immediately.
F. Stock & Inventory Support
- Assist in checking stock availability at the outlet.
- Inform the supervisor about fast-moving and slow-moving products.
- Report low-stock items to ensure timely replenishment.
- Assist with physical stock verification when required.
- Ensure products are stored and arranged properly.
- Minimize product wastage and damage.
G. Outlet Operations
- Maintain cleanliness and proper organization of the sales area.
- Support the Outlet Supervisor in daily outlet operations.
- Follow opening and closing procedures as instructed.
- Ensure shelves, display counters, refrigerators, and other assigned areas are properly maintained.
- Support the team during peak hours, festivals, weekends, and special occasions.
- Perform other duties assigned by the Outlet Supervisor or Store Manager.
H. Customer Complaint Handling
- Listen carefully to customer complaints and understand the issue.
- Respond politely and professionally.
- Resolve basic customer concerns within the authority provided.
- Escalate serious complaints to the Outlet Supervisor or Store Manager.
- Maintain a positive attitude even in difficult customer situations.
- Never argue or behave rudely with customers.
Pay: ₹17,000.00 - ₹19,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
