We are looking for an experienced E-Commerce Account Manager with strong hands-on experience managing Amazon UK seller accounts. Experience with Temu, TikTok Shop, Shopify, eBay, and other UK-based online marketplaces will be highly preferred.
The ideal candidate should be confident in managing day-to-day marketplace operations, improving account health, handling performance violations and appeals, optimizing listings, managing inventory, supporting customers, identifying new product opportunities, and driving sales growth.
This is a hands-on role for someone who understands how marketplace accounts work and can take ownership of performance, compliance, catalog, inventory, and sales.
Key Responsibilities
- Manage day-to-day operations of Amazon UK seller accounts.
- Manage and support other marketplaces including Temu, TikTok Shop, Shopify, eBay, and other UK-based platforms.
- Monitor Amazon Account Health, performance metrics, policy compliance, and marketplace notifications.
- Investigate and resolve performance violations, listing restrictions, product compliance issues, and account health problems.
- Prepare and submit professional Amazon appeals and Plans of Action where required.
- Create new product listings and optimize existing listings to improve ranking, traffic, and conversion.
- Improve product titles, bullet points, descriptions, keywords, images, SEO, and overall catalog quality.
- Research and identify new listing opportunities and products that can increase sales.
- Monitor competitors, pricing, Buy Box performance, sales trends, and marketplace activity.
- Take appropriate action to improve Buy Box visibility and sales performance.
- Manage inventory levels across marketplaces and prevent unnecessary out-of-stock situations.
- Coordinate stock planning, replenishment, orders, dispatch, and marketplace inventory.
- Provide and manage customer service support, including buyer messages, order issues, returns, refunds, and marketplace cases.
- Work closely with internal warehouse, purchasing, operations, and customer service teams.
- Analyse sales data and identify opportunities to increase revenue and profitability.
- Prepare regular reports on sales, account health, inventory, listing performance, and key issues.
- Experience with Microsoft Dynamics 365 Business Central for inventory, orders, and reporting will be an advantage.
Qualifications & Requirements
- Minimum 2 years of relevant e-commerce marketplace experience.
- Ideally 2–3 years of hands-on experience managing Amazon or other marketplace seller accounts.
- Strong practical knowledge of Amazon UK Seller Central.
- Good understanding of Amazon Account Health, performance notifications, policy violations, appeals, and compliance requirements.
- Experience managing and optimizing product listings.
- Good understanding of Amazon Buy Box, pricing, keywords, SEO, conversion, and sales growth strategies.
- Experience with inventory management and stock planning.
- Experience handling marketplace customer service and seller support cases.
- Experience with Temu, TikTok Shop, Shopify, eBay, or other UK marketplaces is highly preferred.
- Strong Excel/Google Sheets and reporting skills.
- Good written English, particularly for Amazon appeals, customer communication, and Seller Support cases.
- Strong analytical, organizational, and problem-solving skills.
- Ability to work independently, take ownership, and manage multiple marketplace tasks.
Preferred Skills
- Amazon UK Account Health and appeal handling.
- Amazon catalog and listing troubleshooting.
- New product research and listing creation.
- Buy Box and competitor analysis.
- Inventory forecasting and replenishment.
- Temu and TikTok Shop account management.
- Microsoft Dynamics 365 Business Central.
- Experience working with UK customers and marketplaces.
Why Join Us?
- Work with a growing UK-focused e-commerce business.
- Manage multiple established and emerging online marketplaces.
- Gain exposure to Amazon UK, Temu, TikTok Shop, Shopify, eBay, and other sales channels.
- Opportunity to take ownership of marketplace growth and account performance.
- Collaborative and performance-driven work environment.
Before Applying
Please apply only if:
- You have at least 2 years of relevant e-commerce marketplace experience.
- You have practical experience managing Amazon seller accounts, preferably Amazon UK.
- You are comfortable working from our Gota, Ahmedabad location.
- You have flexibility to work according to business requirements, including India shift or UK shift when required.
Job Type: Full-time
Pay: ₹15,000.00 - ₹40,000.00 per month
Benefits:
Application Question(s):
- Are you comfortable with UK shift time 1:30 to 10:30?
Experience:
- E-commerce: 1 year (Preferred)
Location:
- Gota, Ahmedabad, Gujarat (Required)
Work Location: In person
