PFI Innovation Centre India is an exciting new innovation center. We’re building a future that helps people live better lives longer – and we’re looking for bold thinkers and team players to help us do it.
Here, you’ll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.
A PURPOSE DRIVEN COMPANY – 150 YEARS
While the PFI Innovation Centre brand is new to India, you’ll be a part of the Prudential Financial, Inc. family. Founded in Newark, NJ, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we’re a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.
At the PFI Innovation Centre India, you’ll find high-performance culture that’s flexible, collaborative, and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable – always focused on delivering for our customers. It’s the standard we choose every day as we grow, perform, and win as one team. We offer valuable leadership, mentoring and learning opportunities, paired with flexibility and support to help you thrive.
Whether you’re just starting out or ready to take your next step, we’ll help you grow with purpose and do the best work of your career.
What will you do:
As a Director, Service Delivery Management, you will be responsible for the delivery and management of technology solutions and services, working with business partners, internal delivery teams, and supporting functions to ensure an appropriate level of service and consistent delivery execution.
This role serves as a central point of coordination across PFI India teams, driving consistent delivery outcomes, establishing governance practices, and maintaining alignment across roadmaps, priorities, and execution plans. The role also provides direct administrative leadership for Tech Leads and Product Owners across aligned teams, encompassing workforce planning, capacity management, performance alignment, onboarding, development, and overall team effectiveness.
In addition, this role is accountable for establishing and maintaining delivery standards, supporting financial and resource forecasting, and ensuring adherence to enterprise policies. The role plays a key part in portfolio reporting, roadmap planning, and executive communications, ensuring transparency into delivery progress, risks, and business impact.
Role Purpose: Lead service delivery management, governance, workforce planning, portfolio reporting, and operational oversight activities that drive consistent delivery outcomes, organizational alignment, and team effectiveness across PFI India while ensuring transparency into delivery progress, risks, dependencies, and business impact.
What you can expect:
Delivery & Service Management
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Responsible for the delivery and management of technology solutions and services, ensuring alignment to business priorities and expected outcomes.
- Partner with Product, Engineering, and Business leaders to drive consistent, predictable delivery execution aligned to roadmaps.
Administrative Leadership (Tech Leads & Product Owners)
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Provide direct administrative leadership for Tech Leads and Product Owners across aligned teams, including strategy, delivery, workforce planning, capacity and demand management, and performance alignment.
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Oversee onboarding, development, and team effectiveness to ensure strong engagement and alignment within PFI India.
Portfolio Reporting, Roadmaps & Communications
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Own and coordinate portfolio-level reporting, including delivery status, risks, dependencies, key performance indicators, and roadmap alignment.
- Deliver clear, concise, and actionable communications to senior leadership regarding delivery progress, risks, and business impact.
Governance & Operational Oversight
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Establish and maintain governance frameworks that ensure visibility, accountability, and disciplined delivery execution.
- Ensure adherence to enterprise standards, policies, and audit requirements.
Financial & Resource Management
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Support financial forecasting related to technology delivery, including resource demand, capacity planning, and expense management.
- Partner with leadership to optimize resource allocation and improve delivery efficiency.
Issue Management & Escalation
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Act as an escalation point for delivery issues, risks, and service impacts.
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Coordinate resolution efforts and ensure appropriate communication of impacts to business and technology leadership.
Stakeholder Engagement & Cross-Team Collaboration
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Collaborate with cross-functional teams to ensure delivery outcomes meet business needs and strategic objectives.
- Serve as a key liaison between PFI India teams and global partners, ensuring strong alignment and communication.
Continuous Improvement & Capability Building
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Identify and implement opportunities to improve delivery processes, reporting, and team effectiveness.
- Drive adoption of best practices and promote consistency across teams.
- Contribute to the ongoing evolution and strengthening of PFI India delivery capabilities.
What you will bring:
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12+ years of experience leading technology delivery in a global matrixed environment.
- Experience driving delivery consistency, governance, and operational discipline across multiple teams and priorities.
- Proven ability to provide administrative leadership, including workforce planning, capacity and demand management, and team effectiveness.
- Strong understanding of portfolio management practices, including reporting, roadmap alignment, and management of risks and dependencies.
- Strong working knowledge of modern technology and engineering practices, including AI/ML and data domains, with the ability to actively engage, challenge assumptions, and guide aligned delivery decisions.
- Excellent communication skills, with the ability to deliver clear, concise, and actionable updates to senior leadership.
- Demonstrated ability to analyze complex situations, evaluate multiple variables, and drive informed decision-making.
- Strong organizational skills and attention to detail, with a focus on execution, accuracy, and accountability.
- Proven ability to build relationships and collaborate across business and technology stakeholders to achieve desired outcomes.
What will set you apart?
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Success working in distributed or global delivery models, with the ability to collaborate and influence across geographic boundaries.
- A track record of supporting or managing programs with diverse stakeholders across regions and time zones.
- Experience strengthening delivery capabilities through process improvements, reporting enhancements, governance practices, and adoption of best practices across teams.
- Financial services or asset management industry experience.
PFI Innovation Centre India welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
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