About the Role
We are looking for a detail-oriented and analytical Sales Operations Executive to support and optimize our sales processes through effective CRM management and operational excellence. The ideal candidate will have hands-on experience with Zoho CRM, a strong understanding of sales operations, and the ability to identify process gaps and implement improvements that enhance productivity, reporting accuracy, and overall sales efficiency.
This role will work closely with Sales, Marketing, Customer Success, and Leadership teams to ensure seamless CRM operations, data integrity, process automation, and business reporting.
Key Responsibilities:
· Manage and maintain Zoho CRM to ensure data accuracy, consistency, and reliability.
· Analyze existing CRM workflows, processes, and system utilization; recommend and implement improvements to enhance operational efficiency.
· Create and manage CRM reports, dashboards, and performance metrics for leadership and sales teams.
· Support lead management, opportunity tracking, sales pipeline monitoring, and data governance activities.
· Configure and optimize CRM automation, workflows, approval processes, and business rules.
· Collaborate with stakeholders to understand operational challenges and translate business requirements into CRM solutions.
· Conduct regular audits to ensure CRM data quality and process compliance.
· Provide user support, troubleshooting, and training for CRM users across teams.
· Develop and document sales processes, SOPs, and best practices.
· Generate periodic business insights and operational reports to support decision-making.
· Drive continuous improvement initiatives to streamline sales operations and improve team productivity.
· Coordinate with internal teams to ensure smooth execution of sales operations activities.
Qualifications & Required skills
· Bachelor's degree in Business Administration, Commerce, Management, Information Systems, or a related field.
· 1-3 years of experience in Sales Operations, CRM Administration, Business Operations, or a related role.
· Hands-on experience working with Zoho CRM is mandatory.
· Proven experience in analyzing CRM processes and implementing operational improvements.
· Good understanding of CRM workflows, automation, reports, dashboards, and sales lifecycle processes.
· Strong analytical mindset with the ability to identify trends, inefficiencies, and opportunities for optimization.
· Excellent communication and stakeholder management skills.
· Experience supporting sales teams in a fast-paced environment is preferred.
· Demonstrated ability to drive CRM process improvements and operational efficiencies through Zoho CRM.
Pay: ₹400,000.00 - ₹450,000.00 per year
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
