Job Summary
Customer Support & Technical Assistance
- Respond to customer queries via email, chat, and phone professionally, within SLAs, while troubleshooting integrations, campaign tracking, Google Ads optimization, and AdMob earnings visualization.
- Guide customers on effective product usage to maximize platform value and app revenue; escalate complex issues to engineering and follow through to resolution.
- Maintain accurate CRM logs, share recurring issue trends and feedback with the product team.
Quality Assurance
- Perform functional, regression, and usability testing on new/existing features; reproduce customer issues, validate bug fixes, and document observations for development.
- Identify gaps, inconsistencies, or improvements proactively; assist in preparing/maintaining test cases and QA documentation.
Required Qualifications
- Bachelor’s degree in any relevant field; 2–5 years in technical support, customer support, or QA (SaaS/app platforms preferred).
- Basic understanding of Google Ads, AdMob, or digital advertising (advantageous).
- Strong analytical/troubleshooting skills, problem-solving mindset, excellent English communication, and familiarity with QA/testing processes/tools.
Pay: From ₹400,000.00 per year
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Location:
- Ahmedabad, Gujarat (Required)
Work Location: In person
