Job Description | Microsoft Dynamics 365 CRM
Job Overview
We are looking for a skilled and self-driven Dynamics 365 CRM Senior Developer to design, develop, and implement solutions using Microsoft Dynamics 365 Customer Engagement (CE). The ideal candidate brings deep hands-on technical expertise across the D365 CE platform, Power Platform, and Azure integration services. This is an individual contributor role — you will own complex development tasks end-to-end, collaborate closely with functional consultants and architects, and consistently deliver high-quality, scalable CRM solutions with minimal supervision.
Functional & Technical Skills
Deep proficiency in Dynamics 365 Customer Engagement (CE) across core modules:
–
Sales, Customer Service, Field Service, and Marketing
Hands-on experience in at least one full end-to-end D365 CE implementation — from requirements analysis through to deployment and post-go-live support
Required Skills & Competencies
Power Platform — Power Apps (Model-Driven & Canvas), Power Automate, Power Pages, Power BI
Programming — C#, .NET, JavaScript, TypeScript, HTML, CSS
D365 Customization — Plugins, Custom Workflows, Business Rules, JavaScript Web Resources
Azure Integration — Azure Functions, Logic Apps, Service Bus, Event Grid
Dataverse / Common Data Service (CDS) — data modelling, security, and configuration
API Integrations — RESTful API design and integration with third-party enterprise applications
Data Querying — SQL Server, FetchXML, and OData queries within D365
Job Description | Microsoft Dynamics 365 CRM
Confidential – Internal Use Only Page
Data Migration — KingswaySoft, Scribe, SSIS, or Data Export Service
Testing — automated testing frameworks and tools for Dynamics 365 CE
DevOps — Azure DevOps, CI/CD pipelines, solution packaging and deployment
Agile — familiarity with Scrum/Kanban; active participation in sprint ceremonies
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 7 years of hands-on experience in Dynamics 365 CRM (Customer Engagement) development
Microsoft certifications in D365 or Power Platform preferred (e.g., PL-400, MB-210, MB-230)
Primary Duties & Responsibilities
Development & Customization
Design, build, and deploy Dynamics 365 CE customizations — Plugins, Web Resources, Workflows, Business Process Flows, and Canvas/Model-Driven Apps
Develop and maintain integrations between D365 CE and external enterprise systems using Azure Logic Apps, Power Automate, and REST APIs
Write clean, efficient, and well-documented code following established coding standards and design patterns
Perform unit testing, debugging, and root-cause analysis for defects and production issues in D365 solutions
Participate in solution architecture discussions and provide technical inputs during design reviews
Integration & Data
Build and maintain data migration scripts and integration pipelines using KingswaySoft, SSIS, or equivalent tools
Ensure data integrity, system security, and compliance with organizational data governance policies
Optimize D365 queries (FetchXML, OData, SQL) for performance and scalability
Collaboration & Process
Translate functional requirements and technical specifications into working D365 solutions with minimal guidance
Collaborate with functional consultants, QA engineers, and architects to deliver sprint commitments on time
Participate in Agile ceremonies — sprint planning, daily stand-ups, sprint reviews, and retrospectives
Raise risks, blockers, and technical debt items proactively; contribute to backlog refinement discussions
Stay current with Dynamics 365, Power Platform, and Azure release wave updates, and apply relevant new capabilities
Job Description | Microsoft Dynamics 365 CRM
Confidential – Internal Use Only Page
Good to Have
Familiarity with Azure API Management (APIM) or Azure Service Bus for enterprise integration patterns
Exposure to Power Virtual Agents / Copilot Studio
Knowledge of ISV solutions and AppSource managed solutions in D365 ecosystems
Pay: ₹150,000.00 - ₹160,000.00 per month
Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad, Hyderabad District)
