Job Purpose
To provide technical support and ensure the smooth functioning of all IT systems, hardware, software, networks, and hospitality applications within the hotel, enabling seamless operations and excellent guest service.
Key Responsibilities Technical Support
- Provide first-level technical support to hotel associates for hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
- Troubleshoot system, email, internet, and application-related problems.
- Assist users with password resets, user account management, and system access.
Hotel Systems Support
- Support and maintain hotel operational systems such as Opera PMS, Micros POS, Material Control, HRMS, Payroll, Time Attendance Systems, Revenue Management Systems, and other hospitality applications used across departments.
- Coordinate with vendors for troubleshooting, upgrades, and maintenance of hospitality software applications.
- Ensure all hotel systems are functioning efficiently with minimal downtime.
- Assist users with system-related queries and provide basic application training when required.
Network & Infrastructure
- Monitor Wi-Fi, LAN, and internet connectivity across the hotel.
- Assist in maintaining servers, switches, routers, and network equipment.
- Ensure guest internet services are operational and resolve connectivity issues promptly.
Data Security & Backup
- Follow IT security policies and procedures.
- Assist in maintaining antivirus protection and software updates.
- Monitor data backup processes and support data recovery activities when required.
- Maintain confidentiality of hotel, guest, and employee information.
Asset Management
- Maintain records of IT assets, software licenses, and inventory.
- Track repairs, replacements, and preventive maintenance schedules.
- Assist in procurement and installation of IT equipment.
Documentation & Reporting
- Maintain IT support logs and service records.
- Prepare reports on IT issues, maintenance activities, and asset status.
- Update IT Standard Operating Procedures (SOPs) as required.
Qualifications & Experience
- Diploma / Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 1–2 years of IT support experience, preferably in the hospitality industry.
- Freshers with relevant technical knowledge and hospitality system awareness may also apply.
Required Skills
- Knowledge of Windows operating systems, Microsoft Office applications, and basic hardware troubleshooting.
- Basic understanding of networking concepts including LAN, WAN, Wi-Fi, switches, and routers.
- Working knowledge of Opera PMS and awareness of other hotel systems such as Micros POS, Material Control, HRMS, Payroll, Time Attendance, Booking Engine, Channel Manager, and Revenue Management Systems.
- Understanding of hotel technology infrastructure and system integrations.
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work in shifts and support 24/7 hotel operations.
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
