Job Summary
We are looking for an experienced ServiceNow Business Analyst / Functional Analyst with strong expertise in CMDB and ServiceNow enterprise implementations.
The ideal candidate will be responsible for gathering and analyzing business requirements, translating them into ServiceNow functional specifications, managing stakeholder expectations, supporting Agile delivery, and coordinating testing and UAT activities.
This is an excellent opportunity for a ServiceNow professional who has strong experience working across CMDB, ITOM and ITSM environments and can effectively bridge business requirements with ServiceNow delivery teams.
Key Responsibilities
- Gather, analyze and document complex business and functional requirements.
- Conduct stakeholder interviews, requirement workshops, JAD sessions and process discovery.
- Translate business requirements into ServiceNow functional specifications, user stories and acceptance criteria.
- Create and maintain Business Blueprints, BRD/FSD and process documentation.
- Support ServiceNow CMDB and ITOM-related functional requirements and implementations.
- Work with technical teams, architects, developers, QA teams and business stakeholders to define appropriate solutions.
- Participate in sprint planning, backlog refinement, prioritization, sprint reviews and Agile ceremonies.
- Track and manage requirements, dependencies, risks and delivery timelines.
- Define acceptance criteria, test scenarios, test plans and test cases.
- Coordinate SIT/UAT, defect triage, validation and release readiness.
- Facilitate communication between clients, SMEs, delivery teams and project managers.
- Support solution estimation, transition/discovery activities and implementation planning.
- Contribute to process standardization, continuous improvement and ServiceNow CoE initiatives.
- Lead or mentor Business Analysts where required.
Required Skills
- 5+ years of experience as a ServiceNow Business Analyst / Functional Analyst / Functional Consultant.
- Strong hands-on functional experience with ServiceNow CMDB.
- Good understanding of ServiceNow ITOM and ITSM.
- Strong experience in requirements elicitation, analysis and documentation.
- Experience creating BRD, FSD, functional specifications, user stories and acceptance criteria.
- Knowledge of CMDB, CI classes, relationships, data quality, reconciliation and configuration management processes.
- Experience with Agile/Scrum methodologies.
- Strong experience in sprint planning, backlog grooming, tracking and prioritization.
- Experience working with business stakeholders, clients, SMEs and technical teams.
- Experience in SIT, UAT, test planning, test cases and defect management.
- Knowledge of UML/process modelling and business process documentation.
- ITIL Foundation certification is required.
- Strong verbal and written communication skills.
- Bachelor's/Master's degree in B.Tech, BE, M.Tech or equivalent technical qualification.
Good to Have
- ServiceNow Certified System Administrator (CSA).
- Experience with ServiceNow ITOM, ITBM/ITFM or GRC/IRM.
- Experience working within a ServiceNow Center of Excellence (CoE).
- SAFe Agile experience.
- Experience in enterprise-scale ServiceNow transformation programs.
Candidate Profile
We are looking for someone who can independently own requirements and functional delivery while effectively collaborating with business and technical stakeholders.
Candidates with strong experience in ServiceNow CMDB + Business Analysis + ITOM + Agile delivery will be preferred.
Location: Hyderabad
Work Hours: 11:00 AM – 8:00 PM
Experience: 8–10 years overall | 5+ years ServiceNow BA/Functional Analyst
Interested candidates can apply with their updated resume.
Application Question(s):
- Current CTC (Mention fixed, variable separately)
- Expected CTC (Mention fixed, variable separately)
- Notice Period
Work Location: In person
