Position: Operations Executive
Job Type: Part-Time (Remote)
Working Days Hours:
- Monday-Saturday (6 Days Working)
- 4:00 AM – 9:00 AM
1. Live Class Management
- Monitor live sessions to ensure they begin on time and run smoothly.
- Track teacher availability; coordinate and allocate substitute teachers when needed.
- Step in as a substitute tutor if required to ensure session continuity.
2. Technical Support
- Provide real-time assistance on platforms like Slack for any technical issues during classes.
- Troubleshoot basic issues related to Zoom or other virtual platforms.
3. Student and Teacher Engagement
- Address student feedback to enhance class experience and learning outcomes.
- Respond promptly to support tickets and queries from teachers.
4. Operational Excellence
- Maintain accurate records and documentation of daily operations.
- Handle teacher scheduling and substitution processes efficiently.
- Identify and recommend improvements for better process workflows.
5. Team Collaboration
- Work closely with other departments to ensure overall delivery success.
- Participate in cross-functional initiatives and take ownership of assigned operational tasks
Required Qualifications
Bachelor's degree in any field.
Strong knowledge of operational processes and workflow management.
Excellent communication and coordination skills.
Good analytical and problem-solving abilities.
Proficiency in Microsoft Excel, Word, and Google Workspace.
Strong attention to detail and time management skills.
Technical Requirements
- Laptop/Desktop with Intel i5/i7 processor or equivalent.
- Stable high-speed internet connection.
- Power backup for uninterrupted work
- Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, basic formulas, data filtering, reporting).
- Working knowledge of Microsoft Office Suite and Google Workspace.
- Experience using ERP, CRM, or Operations Management Systems.
- Ability to prepare and maintain daily operational reports, dashboards, and MIS reports.
Apply Now:
Share your updated resume at: [email protected]
Or WhatsApp your updated CV at: +91 9368389753
