Job Summary
The Sales Manager is responsible for driving business growth by acquiring new customers, managing key accounts, and achieving sales targets for the company's freight forwarding and logistics services. The role involves developing strategic customer relationships, identifying new business opportunities, preparing competitive quotations, and coordinating with operations to ensure excellent service delivery.
Key Responsibilities - Business Development
- Identify, develop, and secure new business opportunities in Air Freight, Sea Freight, Customs Clearance, Transportation, Warehousing, and Value-Added Logistics Services.
- Generate leads through market research, networking, referrals, and customer visits.
- Develop and implement sales strategies to achieve monthly, quarterly, and annual sales targets.
- Prepare and execute customer acquisition plans for assigned territories.
Customer Relationship Management
- Build and maintain strong relationships with existing and prospective customers.
- Conduct regular customer meetings to understand logistics requirements and provide customized solutions.
- Ensure high levels of customer satisfaction and long-term business retention.
- Handle customer escalations and coordinate with internal teams for timely resolution.
Sales & Commercial Activities
- Prepare competitive freight quotations in coordination with the pricing and operations teams.
- Negotiate pricing, contracts, and commercial terms while maintaining company profitability.
- Follow up on quotations and convert opportunities into confirmed business.
- Monitor market trends, competitor activities, and pricing strategies.
Account Management
- Manage key customer accounts and ensure consistent business growth.
- Review customer shipment volumes and identify opportunities for cross-selling and upselling.
- Maintain regular communication with customers regarding service performance and business reviews.
Reporting & Administration
- Maintain accurate records of sales activities in the CRM system.
- Submit daily, weekly, and monthly sales reports.
- Prepare sales forecasts and pipeline reports.
- Monitor receivables and coordinate with the finance department to ensure timely collections.
Team Management (If Applicable)
- Lead, mentor, and motivate the sales team.
- Monitor individual sales performance and provide coaching.
- Conduct regular sales meetings and performance reviews.
- Ensure compliance with company sales policies and procedures.
Key Performance Indicators (KPIs)
- Achievement of monthly and annual sales targets.
- Gross Profit (GP) generated.
- New customer acquisition.
- Customer retention rate.
- Conversion ratio of quotations to confirmed business.
- Revenue growth from existing customers.
- Collection efficiency and overdue receivables.
- Customer satisfaction levels.
Qualifications
- Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Marketing, or a related field.
- MBA is an added advantage.
Experience
- 5–8 years of sales experience in Freight Forwarding & Shipping.
- Proven track record in international freight forwarding sales.
- Strong knowledge of Air Freight, Sea Freight (FCL/LCL), Customs Clearance, Transportation, and Logistics Services.
Required Skills
- Excellent sales and negotiation skills.
- Strong communication and presentation abilities.
- Customer-focused approach with relationship-building skills.
- Good understanding of international shipping, Incoterms, and logistics operations.
- Strong commercial and analytical skills.
- Ability to work independently and achieve sales targets.
- Proficiency in Microsoft Office and CRM software.
Competencies
- Leadership
- Business Development
- Strategic Thinking
- Negotiation
- Customer Relationship Management
- Market Intelligence
- Problem Solving
- Team Collaboration
- Time Management
- Result Orientation
Working Conditions
- Frequent client meetings and business travel.
- Participation in industry events, exhibitions, and networking activities as required.
- Ability to work under sales targets and deadlines.
Pay: ₹40,000.00 - ₹74,825.10 per month
Work Location: In person
