Job Description: Sales Associate
Working Days: 6 Days a Week
Working Hours: 9 / 12 Hours Shift
Eligibility
- Qualification: SSC / HSC
- Experience: Minimum 2 Years in Sales / Retail
- Age: 22 – 25 Years
- Gender: Male / Female
Roles & Responsibilities
1. Customer Service
Manage customer relations to ensure sales growth through repeat business and new customer acquisition.
- Greet customers when they enter the store.
- Offer baskets to customers for shopping convenience.
- Assist customers across different sections of the store.
- Provide accurate information about available products.
- Inform customers about special offers and promotions.
- Provide correct pricing information for products.
- Listen to customers and handle queries or requests effectively.
- Handle customer complaints at a primary level and escalate major issues to the Store Manager.
- Conduct product sampling to encourage purchase.
- Build relationships with customers to encourage repeat visits.
2. Product Management
Ensure product availability and quality standards are maintained.
- Ensure products are always available on shelves as per display guidelines.
- Coordinate with the packaging team for proper product packing and shelf placement.
- Ensure all products have barcodes, labels, and correct pricing.
- Follow FIFO (First In – First Out) for stock management.
- Coordinate with vendors/suppliers and avoid overstocking.
- Ensure no expired products are displayed on shelves.
- Segregate expired products and manage vendor exchange where applicable.
- Periodically check product quality (taste, smell, and appearance).
- Manage ordering for assigned product sections.
3. People & Store Operations
Ensure smooth store operations and high customer satisfaction.
- Ensure team members follow company processes and standards.
- Ensure team members remain on the floor assisting customers.
- Maintain section cleanliness and follow the cleaning schedule.
- Communicate operational issues to the Store Manager.
- Share ideas and strategies to improve business performance.
- Participate in team meetings and store huddles.
- Assist in training new associates to perform their tasks effectively.
Required Skills
- Communication Skills
- Customer Service Skills
- Sales & Marketing Skills
- Multitasking Ability
- Product Knowledge
- Attention to Detail
- Team Player
- Basic Math Skills
- Leadership Skills
- Problem-Solving Ability
- Time Management
- Analytical Skills
Job Types: Full-time, Part-time, Permanent, Fresher, Contractual / Temporary
Pay: ₹14,000.00 - ₹22,000.00 per month
Application Question(s):
Location:
- Mumbai, Maharashtra (Preferred)
Work Location: In person
