Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Engagement Cloud - Service
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring the smooth operation of applications, and implementing solutions that enhance system performance and user experience. You will engage with stakeholders to understand their needs and provide timely support, contributing to the overall efficiency of business processes.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and solutions to enhance team knowledge.
- Engage in continuous learning to stay updated with the latest technologies and best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Engagement Cloud - Service.
- Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
- Experience with system integration and data migration processes.
- Familiarity with database management and SQL for data retrieval and manipulation.
- Ability to work collaboratively in a team environment and communicate effectively with stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in Oracle Engagement Cloud - Service.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
