A leading chain of Homeopathy Clinic is looking Candidates for Customer Care Executive and the job responsibilities are as under :-
This role would be responsible to serves customers by providing service information, resolving service problems.
Job Description :
- Manage large amount of incoming & out coming calls
- Generates Sales Lead
- Provide accurate, valid & complete information by using the right method/ tools
- Meet personal/ customer service team sales targets & call handling quotas
- Handle complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution
- Keep Records of customer interactions
- Follow communication procedures, guidelines & policies
- Take the extra mile to engage customers
Skills :
- Excellent communication & presentation skills
- Ability to multi-task, priorities, and manage time effectively
- Track Record of over- achieving quota
- Strong phone contact handling skills & active listening
- Familiarity with CRM systems & practices
- Customer Orientation & ability to adapt/ respond to different types characters
Skills: Presentable & Good in English communication
Salary - Good in industry +Variable Incentives
Qualification : Any Graduate
Job Types: Regular / Permanent, Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Education:
Experience:
- Customer retention: 3 years (Required)
- Patient service: 3 years (Required)
Language:
- Fluent English (Required)
Location:
- Chembur, Mumbai, Maharashtra (Required)
Willingness to travel:
Work Location: In person
