Reports To
Team Leader – CRM / Appointment Team
About the Role
We are looking for a proactive and customer-focused CRM Executive who can convert enquiries into confirmed clinic appointments. The role requires excellent communication, relationship-building skills, and the ability to understand customer concerns while maintaining high conversion rates.
Key Responsibilities
* Call fresh and existing leads generated through digital marketing, referrals, and other sources.
* Understand the client’s concerns and recommend the most suitable consultation.
* Convert enquiries into confirmed appointments for the nearest Gleuhr clinic.
* Follow up with interested prospects until a final decision is received.
* Handle inbound and outbound calls professionally.
* Maintain accurate records of all conversations in the CRM.
* Ensure timely follow-up on missed calls, WhatsApp enquiries, website leads, and social media leads.
* Coordinate with clinic teams regarding booked appointments.
* Achieve daily, weekly, and monthly appointment booking targets.
* Build trust with clients by providing accurate information without overpromising.
* Update lead status and remarks after every interaction.
* Escalate complex queries to seniors whenever required.
Key Performance Indicators (KPIs)
* Appointments booked
* Lead-to-appointment conversion %
* Show-up percentage
* Follow-up completion rate
* CRM hygiene and data accuracy
* Call quality score
* Response time to new leads
* Customer satisfaction
Required Skills
* Excellent spoken Hindi and English
* Strong persuasion and objection-handling skills
* Active listening and empathy
* Good computer knowledge
* CRM software experience preferred
* Ability to multitask
* Positive attitude and target-oriented mindset
Eligibility
* Graduate in any discipline
* 1–3 years of experience in Inside Sales, Telecalling, CRM, Customer Relationship Management, or Appointment Booking.
* Experience in healthcare, aesthetics, wellness, or clinic industry will be preferred.
Desired Qualities
* Customer-centric approach
* High ownership and accountability
* Disciplined follow-up habits
* Professional communication
* Team player
* Willingness to learn and improve
Working Hours
As per company roster and business requirements.
Compensation
Salary: As per experience + attractive performance incentives based on appointment bookings and quality KPIs.
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
